'Connecting' O2 email to Outlook/Express

[DaftApeth]

Dh currently uses O2 for his email and having been made redundant, is now using this most of the day. We use O2 for our broadband and I'm very happy with it. I have no problems with my email as I use it as my second account.

He is getting very frustrated recently as it keeps crashing throughout the day. He thinks it is because it is a peak time. I have told him to report the problem to O2 in the first instance.

Can this email account be routed through Outlook/Outlook Express? Is this likely to solve the problem?

If it can be set up this way, how do we do it? (In words of one syllable )

I know he could set up another email address but then he would have to update his email address wit all the job agencies and contacts he is making, which would be a pain!

Yes you should be able to do that, have a look here:
service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mo bile),CASE=11009

One thing to consider is leaving the messages on the email server. I believe that the default is to download them into Outlook Express and remove them from the email server. So they wouldn't appear the next time you use the web interface to check the email.

If you want them to remain on the email server then have a look at the instructions here:
www.microsoft.com/windows/IE/community/columns/mailserver.mspx

Personally I use a mix of the two ways of working. My iPod Touch has it's mail app set up to leave the emails on the server. So when I'm out and about I can read them and delete any that are nonsense.

Then my desktop email application, which I don't use every day, is set to remove them from the server and is where I keep my archive of old emails.

Thanks for your reply Badgerspaws.

When you say leave messages on the ''email server'' do you mean leave them on O2 email so they can be accessed from there as well as from Outlook?

I tried the first link but it didn't work. The second one looks very helpful but I'm already wondering what sort of server O2 is - pop3, http?

OK O2's Web Site is a bit rubbish....

Try this link:
www.google.co.uk/search?q=o2+email+outlook

One of the first results brought back should be: Setting up Microsoft Outlook Express - Support - O2

"do you mean leave them on O2 email so they can be accessed from there as well as from Outlook?"

Yes.

If you leave it behind you can download it and read it in Outlook Express and also read it through the web email site.

You can also set it so that when you delete the mail from Outlook Express it is deleted from the web site. Which can be handy.

Well, I have managed to set it up (using your last O2 link, thankyou) and have received an email via Outlook Express.

It just won't send anything! O2 Email troubleshooting either has everything 'ticked' as ok or tells me 'outgoing mail server not valid' and quotes it is set as 'mail.o2.co.uk'. Grr

Have tried changing the outgoing server to smtp.o2.co.uk from mail.o2.co.uk as that is what ds' ipod touch uses. Was no help.

Any suggestions?

Scrub last message!

Have just ticked 'Outgoing Mail Server Requires Authentication' and have successfully sent a test message.

Note to self ''read instructions carefully''!!

Badgerspaws, again you have helped me out. Can't remember what it was with before but I know whatever it was was very useful!

Many thanks for the hand holding. Fingers crossed it stops the swearing from dh as the O2 email system crashes and helps him find a job!