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can someone pleae tell me why i cant access any sites other than mumsnet?

6 replies

stitch · 02/01/2009 18:17

please?
i downloaded norton antivirus, and now nothing works. i cant read my emails, to click thelinktheysent. and i cant accessanything other than facebook home page. only mn seems to be working properly.
what can id o to sort this out?
tia

OP posts:
onager · 03/01/2009 09:02

Norton is bad for computers. I'd start by uninstalling it. You could always put it back on.

Does the link below get you to a BBC page saying "Sorry, the address you have found is not currently a public BBC server" if so that is a clue because it may be a DNS problem if an IP number like that works.

212.58.224.138

stitch · 05/01/2009 00:22

ooo, yes onager, i did get the not a bbc site message. what is a dns problem, and how do i solve it?

i uninstalled thennorton but it still doesnt work properly, and i still cant access my email

OP posts:
onager · 05/01/2009 11:02

Your PC connects to a DNS server which is like a telephone book. When you type in an address like mumsnet or the bbc it looks it up on the DNS server to find out what IP that is so you can connect. Right now that is not working properly.

If you have a router/modem then reboot it first and then the PC to see if that is it. That is a common cause.

If not the router I'd say it was a problem at your ISPs end, but it's been two days so I think that's out. You might want to call them though at some point in case.

Malware can do this, but then I'd expect every click to send you to a viagra site or something.

There are a few things you can try.

If you go to the Start Menu, click the Run box and type CMD (on Windows 98 you type Command instead)
Now you are in an old fashioned looking Dos window. Type ipconfig /flushdns
press enter and close the window and see if that helped.

In Control Panel open Network Connections. You should see an icon in there for your internet connection. Right click that and select select Repair.

This next one will sound long winded, but it's easier to do than describe.

Again in Control Panel open Network Connections. This time Right click the icon and select Properties.

Now you should see a box with some lines of text and the bottom one says Internet Protocal (TCP/IP)

Double click that to open up another box which near the bottom says 'obtain DNS server automatically'

Tick 'use the following DNS server addresses' and it will let you type these two iP numbers into the boxes below.

4.2.2.1
4.2.2.2

Press OK and reboot the computer. If this doesn't help then it is easy to put it back by going back and ticking 'obtain DNS server automatically'

onager · 05/01/2009 11:15

If you get as far as that last one and there are already IP numbers in there. Note them down first. They may be the normal ones given you by your ISP.

stitch · 06/01/2009 10:38

onager, you area wizard.
thank you for those lovely step by step instructions.
i have followed till the network connections repair, but still cant access my yahoo mail account, although mn and facebook appear to be working faster. will try the next bit now.
thank you .

OP posts:
stitch · 06/01/2009 10:58

it still wont let me access my yahoo mail account..
i shall go check on someone elses computer and laptop to ensure the problem isnt with yahoo.
the rest of the websires i am visiting ar e working beautifullly. thank you.

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