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Original poster

New ipod, attach it to laptop and nothing happens!

21 replies

Kaybeeand2boys · 29/10/2008 13:50

All it does is say it's charging, but it doesn't show as having attached new hardware, and the ipod doesn't show in Itunes which usually happens automatically with our other ipods. Help!

OP posts:

twentynine · 29/10/2008 20:00

Windows or Mac?

If Windows - reboot iPod plugged in. This should trigger it to recognise it.

If Mac - you may have to reinstall iTunes if going FILE - add to library and manually selecting the drive for the ipod doesn't work.

Original poster

Kaybeeand2boys · 29/10/2008 20:13

I have windows, will give that a try thanks

OP posts:

twentynine · 29/10/2008 20:15

Oh and you have turned the ipod on haven't you?

cheekysealion · 29/10/2008 20:17

cant help im afraid.

but dd is after a ipod for christmas... how do i get itunes on the computer? as i want it on so she doesnt have to do anything

RustyBear · 29/10/2008 20:26

Itunes for Windows

Mac link further down

Original poster

Kaybeeand2boys · 29/10/2008 21:19

Hi tried restarting with ipod plugged in but nothing and yes its definately on!
Its fully charged and I can view the menus etc on it, but when plugged it is not recognised at all, doesnt say 'do not disconnect'
When i plug our nano in it's fine so don't see how it can be the laptop or cable.
Have tried resetting it but that hasnt worked. There is nothign on it at all as it is brand new.

OP posts:

twentynine · 29/10/2008 21:44

Try unplugging the ipod end of it and then plugging it back in.

If that doesn't help go here

Original poster

Kaybeeand2boys · 29/10/2008 22:26

i have done all that, been starting at that site all afternoon!
Am considering going into an apple store tomorrow to see if they can help........

OP posts:

SlasherGoober · 29/10/2008 22:31

Had the same problem last christmas. Are you on Vista too?
Had to download some drivers from Windows. It took me 2 weeks to work it out!

Original poster

Kaybeeand2boys · 30/10/2008 16:44

I am on XP and my old ipod and my dh's nano work just fine!
Went into the apple store and they tried it on theirs at first it didn't work then she restored it and it worked. So i bought it home and of course it didn't work. Have done everything she did over and over and still NOTHING

OP posts:

Original poster

Kaybeeand2boys · 30/10/2008 21:25

anybody else please help ??????

OP posts:

Nighbynight · 30/10/2008 22:21

if you dont get the new hardware message, then I would guess its a driver problem.

the woman in the shop probably had the correct drivers already installed on her machine.

I'd expect the drivers to be automatically loaded from the ipod when you plug it in, but maybe they aren't for some reason?

could you download separately from the apple website, teh drivers for your ipod, install them yourself, and then try pluggin the ipod in?

Nighbynight · 30/10/2008 22:23

if your computer is a laptop, why not take it to teh apple shop next time, and get their techie person to fix it there and then

louii · 30/10/2008 22:28

i thought you could only use a certain amount of I-pods per computer/i-tunes.

SlasherGoober · 30/10/2008 22:38

Ipod is Apple, Apple is Mac, Mac hates Windows, Windows hates Mac. This is why it is tricky. Drivers must be Windows. You may need to speak to somebody there though, you will need advice.

Nighbynight · 30/10/2008 22:43

It should have xp drivers loaded on it though, and it should be plug and prlay surely

SlasherGoober · 30/10/2008 22:54

It Should yes. But No. My laptop was new last year, it didn't have any of the appropriate software for Ipod. Tis the drivers. Trust Goober.

Nighbynight · 30/10/2008 22:59

no, I mean they should be on the ipod.

Original poster

Kaybeeand2boys · 31/10/2008 08:59

and why would it work with the other ipods and not this one?
i have never heard of there being a limit on nbr of ipods to a computer..........!

OP posts:

Original poster

Kaybeeand2boys · 31/10/2008 09:00

damn ipod

OP posts:

Nighbynight · 31/10/2008 22:06

Kaybee, probably because the other ipods' drivers are already installed on your computer. They may have different drivers.

You need the drivers for your new ipod to be correctly installed on your computer.

You can download them yourself from the ipod website and install them (the advantage of this is that you get the latest release, with bug fixes). Or take your laptop to the apple shop and ask them to check which drivers are on it.

You can open the file explorer, and right click on the "work place" (the tab above your disk drives, can't remember what it's called in english).

Then choose the last menu option "properties" and the tab "hardware"

Click on button "Device Manager" and you will see all the installed hardware components on your computer.

If you see the name of your device with a yellow triangle and exclamation mark by it, there's something wrong with the driver.
If you see something like "unknown device" thats also an indicator that the driver is not functioning, or not present. Also if you don't see anythign at all like your device. Try plugging and unplugging hte device if it's not obvious, you should see its entries appear and disappear.

If your device is correctly listed, with no yellow triangle, then it could be a firmware problem on the device, fixable by a complaint, or by a firmware upgrade (easy). But my guess is a driver problem.

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