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Original poster

New phone. Can't get signal in my own house.

10 replies

PeachesMcLean · 19/03/2008 08:56

Grrrr....

Can I take the phone back?

It's on 3 and it's my first foray into the world of proper phones - it's a contract and it's got stuff on like Bluetooth (don't know what that is, I just want to make a few phonecalls) .

Anyway, my last out-of-the-ark phone was on Orange (fine coverage). My similar work mobile is T-mobile (bit pants but worked at home) and DH is on Vodafone (would work down a mineshaft).

Can I complain? You do need to be able to make calls in your own home. And I certainly don't live in the middle of nowhere.

OP posts:

LedodgyCheapEasterEggsAreASin · 19/03/2008 09:00

Our house is like this I have to go with 3 when I had a mobile or some o2 as nothing else gets a signal. It depends were you live and they do have maps on their websites usually to tell you if what the signal strength is like in your area. Check this and if it says it is fine then I would complain.

peanutbear · 19/03/2008 09:04

have you had it for 14 days or longer if you have you have to write and formerly complain some companies wont guarantee a signal in your house I am going through this with t-mobile I have no signal in the area surrounding my house and they keep telling me I have 99% coverage

Be really strong ask them to cancel and dont give up even if it means continually sending it back in for repair

GooseyLoosey · 19/03/2008 09:05

I find that DH's vodafone works anywhere too. Orange was rubbish where we live and O2 is OK if you stand on a chair hanging out of a window.

As to whether you can take it back and cancel the contract, I think it depends on whether they suggested that it would work where you are. If they did and it does not then I would take it back, it does not do what it was sold to you as doing.

If they didn't say anything like this, I would try anyway - what have you got to lose!

Can you cancel the contract? If so, there are ways of unlocking phones so you can put other providers SIMs in them. You can buy stuff on the internet which will do it.

Hopeysgirlwasntbig · 19/03/2008 09:06

I had this problem in my house with 3.

How long have you had it?

foofi · 19/03/2008 09:07

We have had this with mobile phones and freeview - by postcode they think we can pick them up, but in actual fact we live in a sort of 'dip'. There may be a different mobile company which does work where you live (in our case T-Mobile is the only one that works here). The best way to test it is to get all your friends round with different network phones before you commit to one! Good luck getting a refund.

Original poster

PeachesMcLean · 19/03/2008 09:18

I've had it since Saturday and the man in carphone warehouse showed me this fancy map which said the coverage should be excellent.

Just exhausted at the thought of having to fuss around changing it. have already told everyone my new number...

it's going to have to be done though, isn't it.

OP posts:

Hopeysgirlwasntbig · 19/03/2008 09:35

OK, carphonewarehouse have a policy where you can change your phone within 14 days. So you should have no problem at all.

I know what you mean about the faff of having to do it, it is a pain isn't it!

SquonkForgotHerEasterName · 19/03/2008 09:38

I was with O2 - had been for years and was very happy. Then I moved house and there was no coverage in my new place.

They were really good and let me out of the remainder of my contract.

They have a map of where the coverage is good for them, and when I was looking for a new provider, I rang them all and they were honest - they said if it was poor, none of them lied and said it was good when, in fact, it was crapola.

Original poster

PeachesMcLean · 19/03/2008 21:16

Thanks all. Very useful to know re carphone warehouse, I hadn't realised that. Will see how it goes and at least I've got a week before having to drag myself into town again to deal with some spotty youth.

OP posts:

Moomin · 19/03/2008 21:26

ha ha ha I read this and I knew you were going to say you were on 3

3 are SHIT. We bought my dad, who lives 2 miles away, a SMS phone as he's very deaf, so we could text him and it worked brilliantly at keeping in touch with him. The I got my 3 phone and his phone hasn't received a single text that I've sent. He gets dh's texts (he's on Virgin). and I now also can't text my brother who lives in the Maldives, whereas I used to be able to text hom no problem on Virgin. GRRRRRRRrrrrrrrr

Alan Carr does a stand-up routine slagging 3 off. He's not wrong. SWap the phone of you can. When my contract is up I am sooooooo out of it!

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