How to attach just one document file to an email, not all files!

[mutterphore]

I'm trying to send just one file attached to an email which has always been easy and worked fine. Click on documents and click on that one selected file and it attaches to my email.

But, suddenly, when I select one file and it looks as if only that one is attached to an email, then it seems that all my Recently Accessed files get attached as well!

I'm pretty desperate to sort this out today. Have I accidentally clicked something in my Documents folder that makes all recently accessed files get 'stuck together' somehow?

Does anyone know how to stop this happening?

@MehMeh thanks. I've tried this but it still doesn't work.

@Do88yisfree thanks also. I could try this but I sort of need to keep work email separate from gmail.

Without trying to sound like I'm from the dark ages, have you tried restarting your PC?

@MehMeh I'll try that next. Good idea. I've got to go shortly but have now found that if I send an attachment to gmail from Roundcube webmail email account, the attachment that arrives seems to be just that one file. However, if I send from Roundcube Webmail to my same email on Roundcube Webmail, the attachment arrives with access to all the other files too.

Can you try right clicking on the single document and 'sharing' it, choosing email as the option to share it?

If you have to use this programme as part of work, then it needs reporting to your IT team to sort out.

As it's web-based you should also try clearing your cookies and cache and make sure your browser is up to date.

Switching PC on and off didn't work, sadly.

@AlisonDonut thanks for the suggestion. I don't have an IT department as I run a business single handedly so it's just me. I don't seem to be able to find a way to 'share' the document and maintain confidentiality ie so it isn't shared online and I've never accessed other email programmes before other than the ones I already use but could look into this.

@ItWillWash good idea, although I'm not immediately sure how to do this without losing all my useful speed links.

Save your links as favourites or bookmarked pages. You won't lose those when you clear your web data.

I'm not familiar with roundcube, but are you choosing the file from the list of recently accessed files? What happens if you navigate to where you've saved it instead? Even if it's right there in front of you, ignore it and navigate to the folder it's in (preferably a folder with nothing else in). Does that make any difference?

In documents, if I right click a document from the folder [not opened, from the folder it is stored in] there is an option 'share' and from there I can select 'mail'...and then just share that using the email program.

If it is your company, then is there really an issue with you emailing it to yourself?

Will attaching then deleting the unwanted files work?

Or send it to your gmail account, forward back to your work account, remove all fwd references and send it then?

@ItWillWash thanks for the advice about getting rid of cookies etc and I'll try this when I get more time.

Thanks again. I've been trying your various suggestions but so far nothing is working. Basically, when I click on the attached file on Roundcube webmail, instead of it opening up as normal, it come up with a long list of all the recently accessed files, each of which is then able to be opened, although the attachment is titled only as the one specific file. I can't seem then to delete all the extraneous added on files.

@GrannyAchingsShepherdsHut , yes I've tried accessing the file from somewhere other than stored in Documents and it still has all the other unwanted documents attached to it too.

@AlisonDonut , when I try just to share a file using the inbuilt email on my PC, for some reason, it tries to open an old email programme I used to use but (very long story) that then 'crashed' my entire email network and so I stopped using it and started just using either webmail for work or gmail for personal. So I can't do it that way but thanks for the suggestion.

@HereIGoAgainAndAgainAndAgain thanks also for these suggestions. None seem to work.

I've now seen that every single Word document that anyone has sent to me, doesn't open as normal anymore. Instead, it also comes up with a list of all documents that I've recently accessed on my PC with the other person's attached document at the top of that long list.

PDF documents that have been sent to me as attachments, all open a OK and only show that one document. So it's something going on with Word documents. and all the attachments I ever send, have to be Word documents. Does that further discovery lead anyone here to think, Ahah! Now I know what's going wrong - or doesn't it really make a difference?

Can you do it with not the email you are trying to send, but another email, and blank out the personal details and show us by screenshotting it? This sounds bonkers.

Thanks so much for all the help and advice everyone. Mumsnetters are so knowledgeable. I've now done some test emails with someone and it seems that the recipient of a single attachment can only see and access that one attachment but if I look at my Sent emails, I can see and access all recent documents along with the single attachment. So although this means I can't check at my end anymore that only one attachment is being sent to a recipient, it does look like the recipient only gets the single document.

I just wonder now how to restore things to the previous way they were so that I don't keep getting a long list of documents coming up when I click on one attached document.

I'd just move email providers to a more normal provider - like gmail or use outlook.

if Roundcube customer support can't fix it or explain why, just ditch them?

Virus scan.

If it's only affecting word document files, I'd be worried about a worm or macro virus. I was going to suggest just opening the file from your documents folder to see what happens - which you've done, and tells us that it's a system problem.

Outside bet - is your Ctrl key stuck down?