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Geeky stuff

Cant delete old e-mails from iphone/Exchange

5 replies

LadyAstor · 06/02/2023 22:55

Does anyone know about iphone exchange accounts and storage?

My phone's memory is currently showing 9.3GB across five accounts. Three are barely used but two ate used heavily- Outlook Exchange & BT.

Ive spent the last few days deleting hundreds of old emails and when i do this, the memory on my phone goes down to 9.0GB but then a few seconds later, its back up to 9.3GB.

Does anyone know whats going on?

I do make sure I delete everything from the deleted items folder/trash can and have even gone into the mail on a desktop and purged it from outlook but my phone memory never changes.

It's bizarre.

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TreePorcupine · 06/02/2023 23:16

Are emails the main user of your iPhone storage?

I'm not sure how much phone storage you have but the operating system can take up quite a proportion?

Have you checked that your overall phone storage General>iPhone Storage and seen what is taking up most of your capacity?

widowerbutok · 07/02/2023 11:11

When you delete an email it is held in your trash for 30days, so you wont get the storage back immediately, as per: email
Hope this helps

LadyAstor · 07/02/2023 19:25

Thanks everyone.

The majority of my memory is taken up by photos - 71GB of 128. Mail takes up 9.50GB. The rest is things like WhatsApp, Audible, Prime, Netflix etc..

Thanks @widowerbutok i had no idea that mail sat in the bin for 30 days before deletion. I'll see how it is next month.

I spent this evening deleting loads of documents & pictures from iCloud but it dtill shows 4GB as it did before I started.

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TreePorcupine · 07/02/2023 20:25

That's a lot of photos on your iPhone!

Do you need them on your phone or could you just leave them in the iCloud?

www.businessinsider.com/guides/tech/how-to-delete-photos-from-iphone-but-not-icloud?r=US&IR=T

LadyAstor · 14/02/2023 22:51

I could I suppose but I'm more concerned with the ever expanding and un-deletable e-mails. It's just odd. Ive deleted 5 years worth of Outlook emails in the last 10 days but the size hasnt changed.

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