Okay, hope I make sense here!
DD’s school has a license so they can let all students download office 365 at home. We’ve done that as per instructions, using the right email & password, the same one dd uses at school.
She can log into office online using a browser, with the email & password. However when she comes to do some work, she can’t, it says she has to sign in, even if we open the program that’s been installed on the laptop (it’s actually an ideapad) it’s not letting us activate/sign in, but she’s already signed in as her name is on the account? I think it says account not activated - if I can get a screenshot I will.
She can’t complete any work at the moment, I've emailed the school but obviously it’ll be a while until I hear back. Could it be their server? Or is it our ideapad? I can’t see why it’s not working!
She can open a document say what her teacher has emailed her. But she can’t edit it if she needs to input answers (even if she uses enable edit) and it’s with all the apps in office. The teachers are sending her either word or pdf files. Help!