Does anyone techy have a minute to answer a question?

[MirrorMirror21]

I treated myself to a tv for my bedroom a few weeks ago. However, the internet connection is absolutely shocking on it. It's perfect on my phone in the same room, and my tv downstairs. I can't work it out. Also, some tv 'apps' like ITV player are pretty much unwatchable, whereas Netflix is mostly ok if I leave it paused for half an hour to load.

It's really annoying me. Can't find much on google. Can anyone help please? If not, who do I contact? The tv manufacturers, Amazon (where I bought it) or virgin? Please don't say virgin, I lose the will to live every time I have to ring them

Is it wired or is it using the WiFi?

What's the make and model of the TV?

If it's using WiFi, is it connecting via 5GHz or 2.4GHz?

Thanks for your reply. It's connected via wifi, but I'm not sure how to determine your other question?

It's this tv.

Thanks again. If you could help I'd be so grateful

If you're on your phone, can you see the same WiFi channel that the TV is connected to? When you go into the details of the channel, what does it say? Mine is attached as an example

It's more likely to be your wifi signal than the tv. The fact your tv downstairs is excellent is irrelevant. Your phone probably likewise unless you have tested the phone's reception in exactly the same location as the new tv and ensured 4g is disabled. Seeing as you have a known good tv downstairs, why not temporarily place it where your new tv is and see how it fairs. Alternatively, try the new tv downstairs near your existing one. If you can verify that your new tv is fine and you just have a very poor wifi signal where you want to out it then something like a pair of homeplug/powerline adapters would be your best solution.

How many other things are connected to the same channel? Is it having to fight for bandwidth? Do you know the speed of your broadband? Not the advertised speed, the actual speed?

I have tested my phone in exactly the same spot (as that's easy to do), is perfect. Also with my old tv, I used to attach my laptop a lot to it, in the exact same spot, was always fine. I don't have a working laptop anymore, plus the reason I got it was so I didn't have have to keep getting up and down to change stuff.

I couldn't move the old one upstairs, it's old and ridiculously heavy. I could move the new one down here, but I live on my own with toddler DD and would be really scared of dropping it on my way down the stairs (V clumsy). The first one I got was smashed to bits in loads of protective packaging so is obviously fragile. I will attempt if needed though.

I don't have what you have re speed come up, no. I only have this (not sure if anyone could do anything with my IP address, but better safe than sorry ). I got an email the other day saying they had upgraded my broadband speeds for free. I've just tested it using the app they suggest and it says:

Download: 93.6mbps
Upload: 6.49 mbps

I have no idea if this is bad/ good?

Oh and it's just the two TVs and my phone. But never both TVs used at the same time. I have changed my phone to 3G on occasion to see if that makes any difference but I can't see that it does.

I've just looked on my other tv, it just says good, nothing else.

Isn't it weird though if it's not a tv issue, why are some channels/ apps better than others? Netflix/ BBC usually okish with lots of buffering, ITV/ C4 wont ever load a single programme.

Netflix is very good at dealing with poor connection speeds, significantly better than most other streaming services.