I am writing because I feel the need to tell others about my bad experience, in case it helps someone not ending up in the same situation I am in.
I bought a dehumidifier from Ebuyer at the end of October. In mid-December it stopped working, so I contacted Ebuyer and got them to come and pick it up. Arranged for a pick up on the 27th of this month. Stayed at home from work stuck inside for 11 hours, and no one came. I contacted them on the 30th because the 28th and 29th were the weekend and they do not work during weekends and the person I spoke with apologised, told me that same-day pick up (30th) was not possible, even if it was their fault, and that someone would come today (31st). So another day off, another 11 hours stuck inside. Well, guess what? No one came. They are also not working today, so I cannot complain again. Now I will have to wait until Jan 2 before I can call, and maybe they will come on Jan 3, but obviously that will be another day off work to wait stuck at home.
And this is all just for them to pick up the bloody faulty item, then it will take them another 3-5 days to send me a new one.
I asked for a refund instead of an exchange when I called yesterday, telling them that I do not want to have to deal with them anymore, and I was told that it was not possible because 28 days have already passed.
Learned my lesson. Next time I will spend more elsewhere but at least I will know that if something happens I can count on better customer care and service.
Just wanted to warn anyone who might be thinking about buying from them.