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Ds1(9) has spent £305 on his google account, linked to dh's credit card.

54 replies

Oblomov · 10/09/2013 18:49

That's it really.
Sad
I don't know what else to say.

We bought ds1(nearly 10) a Nexus 7 for Christmas. He wanted Minecraft. In order to buy that, you have to set up a google account, which dh did, and do to that, you have to give your credit card details.

We also bought Funamo, as a parental guidelines settings. Obviously we have done something wrong, or not set it up correctly, because it has failed us.

Credit card arrives for July. In the last 3 days there are innumerable transactions, to websites we don't recognise. wierd sounding places. we ask ds1, say did you buy these by accident. He denies everything.

We go to our credit card company. it is disputed, then passed to fraud dept. then they come back to us, saying they think it was us and we must contact the websites.

we spend hours talking to our credit card. and hours researching.

Then the August bill comes in. 1st 3 days, inumerbale other transactions.
last 3 days of july, plus, first 3 days of august, add up to a total of £305.

dh looks through his google account. we see it all now. superman and spiderman games. £13.99 and £17.99. some cancelled. some appear to be the same game bought 4 or 5 times.

Dh and I are more upset at the lies. But my mum says once you say no, it is almost impossible to admit the truth later, especially for a 9 year old.

Then we look in his internet history.

There are other things that he should have not have downloaded. 'The joy of sex'. Dh and I are horrified.

There is worse still. But I have to go..

I have spoken to the school.

I know not what to do.
I am so angry with myself, that I allowed this to happen.

What a mess.

There is more to tell. I will have to come back.

I don't even know what to do with him

This month, our 3 car insurances and the home insurance are due. We don't have enough saved, as we normally do, to pay for these.
And then , this £300 on the top, we are going to struggle to find.

OP posts:
Oblomov · 12/09/2013 16:11

I think MistyB is right.
Surely there is an idiots guide to all of this.

OP posts:
Rooners · 12/09/2013 16:12

Bloody hell.

That's awful. I hope other people thinking of buying these things are reading this.

I still feel like Google will have kept all my financial information to suddenly try and use without my consent - it took me a lot of emails to figure out how they had managed to authorise use of my card details on a device I had never entered them into.

SconeInSixtySeconds · 12/09/2013 16:15

I am sorry to hear about the problems Ob.

Dd had some really not very nice stuff pop up on her ipad - so I removed safari as a browser and installed K9 here as her new browser.

It is not as nice as safari, the search results are not as clear as google but it is safe (I have tried to break it and not succeeded).

You can also get it for android.

LtEveDallas · 12/09/2013 16:58

Bloody hell Oblomov, that's awful. Apple were nothing like that. It took me some time to find an email address, but once I had it they were fabulous. About 7 emails back and forth and the money refunded in 2 days.

I'm shocked that it was so hard for you. I mean it is great that you got the refund, but lesser people would have given up. I think I would.

Well done you and your DH.

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