Orange phone not caling/texting/recieving anything?!

[confuseddotcodotuk]

My Orange sim card (in a sony handset) is being a pain in the arse! The past few days it has been putting calls straight through to answerphone, won't send me texts, won't send texts I send (it will tell me it's unable too), and when I try to call somebody it'll take me ages to get it to actually starting ringing as it keeps automatically hanging up on me and playing the 'busy' tone when I know they are not on the phone! It won't let me call the answerphone at all! I have messages on there about jobs I need to hear gr

Any one else having these problems? I have full signal and Orange has always worked in this house before!

No problems here. Don't use the answerphone but get texts and making calls is fine on three different phones (3 different numbers on PAYG in Nokia, Alcatel and LG handsets).

Have you a spare phone you can put SIM into in case the Sony is the problem ?

A cheap standby is often worth having, "just in case" (esp if you have a long contract and can get a replacement SIM sent through if original phone/SIM lost).

Dammit. I know it's not just my handset as others have been having trouble with orange around here the past few weeks too, but their problems have ended within a day or two, mine hasn't! I will try a different handset though, I just need to try find one!

I'm on a monthly roll-on sim only contract, can opt out whenever I like luckily! I'm really annoyed by this though as I've been trying to chat to an old friend by text and the one time I got anything back from him it was two messages and they arrived at 3am! And I have a nanny agency calling me and it's putting them straight through to answerphone, and then won't let me go to my answerphone or call them back! My signal is apparently fine, and it's never been like this before in this area?!

Sorry you're having those problems esp if you're seeking work from the agency and they cannot reach you... Have other networks better signals or don't you know? I have some dead spots in the house where Orange won't work, and others where T-Mob and Vodafone signals are poor, so at any one
time I can walk from the kitchen to the upper front bedroom (holding some of my computers) and signals come and go on every network I use... major pain!

That's what I don't get, my phone doesn't recognise the dead spots (says it has full signal) and I lived in the house until I was 18 and had an Orange phone from the age of 11 (when phones were huge! ) and have never had trouble with it in the past. Come to think of it, it's been troublesome since the switch to Orange/T-Mobile. I had a couple of problems with it when the switch first happened and I was in Bath at the time, but ignored it as the house I was in was a bit crap on signal anyway.

I had the same poblem when I lived in Cirencester, I'd walk into the kitchen and the phone would die, but a meter away in the lounge it had full signal

Thank you for your suggestions though. I'll pop to my local Orange shop and find out if there's anything going on around here that might be affecting it.

The old dead spots might have signals from the T-Mobile cell, so your phone will be switching between Orange and T-Mobile as you move it through house.

I have to admit I think I may ave not switched off the phones when told to (by text from Orange explaining sigs will come from cell transmitters on either network), and therefore some of my phones might not have had network updates applied properly but things seem to work OK anyway.

Hope yours gets sorted soon.

Orange here and having problems last few,days, give them a call in 150 and ask about it, they'll be able to tell you of any issues

out of interest, where in UK are you (both).... I'm in N Wales by the way.

Just in case it is some regional thing affecting Orange/T-Mobile cell transmitters in one area.

I'm in North East Essex at the moment, was in Bath two weeks ago and having similar problems less frequently but that could have just been the house I was in.

Orange call centre said that they had no idea what was going on but give it a couple of more days and see how it is

I called them again today with much better results. Apparently they d#took down the signal tower on the 7th of March and it's still down! But he explained to me how to get my phone connected to a different tower and I have my signal back again :) He couldn't believe that Orange hadn't told any of it's customers about it though and was annoyed on my behalf over the situation and because I'd been told to wait yesterday, said it was very unproffessional and he'd be letting his management know to investigate it.

Glad you got a better response !!

Thanks! My uncle (with the same problem as he lives in the same area) was on the phone to them this morning and they told him that he'd need a new sim card to fit with the new 3g tower they're putting up by the end of May apparently I will be calling them up again tomorrow to find out about that bit!

But, I still stand by the fact that the guy on the phone yesterday was brilliant, and absolutely lovely whilst putting up with me fretting about job bits!

It's not a 3G SIM card your uncle will need, as there is no such thing. If orange are building a new mast, and it is 3G only then he will need a 3G enabled handset, but most handsets that are less than 5years old are 3G enabled so problems.

What it sounds like to me (I plan/ design and build mobile fone masts), is that orange have had to remove a mast (usually landlord serves them notice), and although they will replace like for like in location as close to the old one as possible, sometimes there are delays (power, kit, landlord) so it won't be on air for a couple of weeks.

Now there is a roaming agreement between Tmobile and Orange (as they are now known a everything everywhere), you can go into your handset, and activate roaming so that, signal pemitting you can use the t-mobile network at no extra cost until the new orange mast is on air.

Just a guess though.

Oh and if you think there may be messages that have not been delivered, switch off phone, take out sim card, out put it back in, and send a messsage to yourself.

Usually pushes them through.

geordie: thats what I thought too! I told him it was probs a load of bollocks to get him to pay for new ones, luckily he refused to pay and flustered the poor bastard on the line who then sent him free ones Not that they're expensive anyways mind you.

That's exactly what happened :) The guy I spoke too was saying how it was odd that the delay has been so long as it is normally quicker than this and he felt that the customers should have recieved some sort of warning about how to change their sets manually (as the phones will still pick up Orange automatically, not Orange/T-Mobile) as apparently they get a lot of these calls since the join.

Thanks for the advice, have the last of the messages now, though the two sent last week aren't much use now!