Wwyd, gardener filled brown bin when he was paid to take waste away

[JonSnowedUnder]

Just wondering what others would do in this situation. I have a gardener who comes with another man every two weeks to mow my lawn and every so often I ask for ad-hoc bigger jobs. I asked 2 weeks ago for a price to tidy up some out of control shrubbery, he quoted me and tbh it was higher than expected but his message said he could pop over that day so I agreed rather than shop around or do it myself just so it was done. Well the weather turned that day so he didn't come and then he was busy so it took him another ten days to come. As I'd already agreed to the quote I just stuck with it, especially with him coming regularly for the lawn. However the quote was to take away the waste. He hasn't, my brown bin is now completely full, the truck was actually here just as he was parking so had just been emptied (he would have seen them) so it's a full two weeks of not being able to put anything else in the brown bin. I do have a couple of jobs I was actually waiting to do for when the bin had been taken as it was full anyway, although I suppose I could leave them for a bit.

Would you ask for them to come and empty the bin, a discount or would you just leave it?

I know in the scheme of things this is minor and I'm overthinking but just wondering what is reasonable.

Insist on a partial refund as they didn't deliver the quoted service.

It sounds like you need a new gardener, this one is being disrespectful.

Ask him to come and collect it, he may have forgotten the quote was for taking the waste away as well or a miscommunication between him and his colleague.

I'd ask him to collect the waste and see how he responds.

Yes this. Remind him of your original agreement. It will be interesting to see what he says.

Maybe a genuine misunderstanding or maybe he didn't GAF and is counting on you being too polite to say anything. Either way, you'll know when you've messaged him.

Ask him to collect the waste from the bin as you need to fill it over the next two weeks.

He sounds like a chancer though and it could be the end of the relationship. You'll be simmering if you don't say it though.

Does he have a licence to take the waste?

Ok, I've messaged him and asked to collect it. Will see what he says.

Thanks all, I didn't know if because I was already irritated about the wait that actually I was right to ask for collection/discount.

That's not acceptable OP, I would be inclined to ask for a partial refund to make a point, and find another gardener. His attitude comes across as sloppy.

Waste removal was in the quote. If he declines say you no longer require his services.

Would it be cheaper to get a robot mower?

Moving days around sounds fair enough - that’s part of working outdoors, so I don’t know why you’d be upset about that. I work outdoors and you have to juggle people around a lot due to the weather, especially non regular jobs and especially at peak landscape times like now.

If waste removal was definitely part of the quoted work, he should have removed it though. I never include waste removal as I don’t have a license. If the brown bin is full, there’s often a neighbour who doesn’t mind theirs also being filled, so it’s not usually a problem. Do you have anyone nearby who wouldn’t mind if you’re stuck in the meantime?