We moved into our current quarter in May and have problem after problem, we've put complaints in and things have just got to me so much now I'm sat here crying.
I've just been speaking to a guy at MHS helpdesk about a letter I received this morning saying an issue we'd complained about has been resolved and asked for an update on the other complaints that their complaints manager was dealing with, he'd promised me, in a conversation weeks ago, that he'd sort out compensation for all the stress and hassle we've been put through and it would be 'a cheque rather than the standard missed appointment voucher'. The guy I spoke to today said he'd check what was on the system, put me on hold for a good few minutes, came back and said 'there's nothing on the system about any compensation'.
That'll be why the complaints manager 'isn't in the office today'/ 'is just on another call, I'll get him to call you back'/ 'is in a meeting at the moment' for the last few weeks then, because he fed me bullshit to shut me up and has no intention of following it up.
Who do I go to next? Is there a step above MHS?
The families officer told DH 'if you have an issue, your wife will have to go to the meeting on the last thursday of the month'
But I work thursdays, I only get 8 days holiday, I don't see why I should have to waste one being fed the same crap face to face as I can get over the phone!?
I'm so sick of it all, and there's still problems and faults that I don't want to report as I can't face more hassle!