Hi, I remember your post last year.
DS did his RAF basic training almost two years ago now and boy has time flown since then!! He found it really tough around about the middle point, and I will be honest, had a serious 'wobble' as in he nearly quit. However, we had a parents briefing on the day we took him, and what he was saying and doing was word for word what they said some of them would - in other words, they have seen it all before. They are particularly good with the younger ones, sure the Army will be the same. The staff were absolutely fantastic, could not have been more supportive to him and us, and now, more than 18 months into the 'real RAF' he is so chuffed he didn't call it a day. He made some fantastic mates who he is still in touch with despite them all being dispatched around the country, and AFAIK they are planning a reunion some time this year to compare notes, etc. As far as the phone is concerned, they were not allowed theirs during 'working hours' (approx before 6pm) and we were encouraged not to have lengthy calls with them as there was plenty to do at all times, eg kit prep, revision etc.
On the day he graduated, it was like watching a different person - so poised and proud. He had definitely grown into a young man. We also met a couple of lovely girls early on roughly the same age as him who were going in as nurses, and again, the transformation 9 weeks down the line - not a dry eye to be seen in the audience!! The proudest day of all of their lives, not just their friends and family!!
Words of advice? Be there when she wants to tell you about her experiences, good and tough ones!! and like my DH said - their purpose is to help her pass, not fail, and in our experience, they gave DS every opportunity to do just that, whatever it took.
Good luck to you both xx