Will MHS do anything about a smelly toilet?

[Mum72]

We moved into our new MQ in the spring.

Lovely brand new carpets and lino (very nice lino) throughout.

However our seperate and only loo smells. Its been just about tolerable ever since we moved in because I have had the window either open wide or ajar. But now its become chillier the window has stayed shut the last 2 days and OMG the smell is pretty damn ripe.

I am not sure what the smell is. Its not urine/ammonia exactly - a few hues of urine IMO, perhaps mixed in with some cleaning product, not sure. Either way it hits you when you open the loo door and its far from pleasant.

I am not keen of air freshners and there is no plug in the loo for a plug in. 3 new lots of M&S pot pourri remain defeated. Obviously in my efforts to defeat the smell the loo has been cleaned reguarly and thoroughly.

There is no staining in the brand new lino laid a few weeks before we moved in. TBH - I am wondering if it may be ingrained in the floor boards under the lino (which is sealed to the floor and around the edges with some white gloop).

What to do?? I am started to dread using the only loo in our home. Will MHS take my comments seriously? What will they do? Will I need to ask for one of their techs to come around for a sniff?

BTW - when I say new MQ I mean new to us. Think the house is 40/50 years old!

I would ring them incase the loo is leaking under lino. it may not stain the lino,but the floorboards could be wet underneath.
The white gloop is probably only PVA or silicone sealer IMO

Have you checked the loo seat? We had that problem in two of our quarters and so we just chucked the old crap ones out and replaced with lovely fresh new ones. Ah - in fact, for our last loo, we swapped loo seats but kept the original in the garage and replaced it back when we moved out - taking our nice one with us to our own house.

Think how many people have sat on the loo seat - if it's wood, it'll have ingrained urine under the front of the loo seat - eughhh

but yes - if you can prove it's nothing else, inclusing the seat, then you can ask them to lift the lino and replace floorboards if they're soaked in urine.

It is worth asking and keep on phoning up and asking again and again but you will have to wait in for all those appointments!

If you don't think they're dealing with your problem properly then you can (and should) complain. Remember that it will not count as a complaint and therefore will not be properly dealt with unless you have "a complaint reference number". Make sure you get one!

Sorry for taking so long to reply but life just seems to have gone into the fast lane here.

Well - I am saving up my MHS appaointments for when I have some time off in a few weeks time, but have managed to counteract the smell with some temporary sickly smelling air freshners from the 99p shop (3 of them in one tiny loo)!! They are only slightly more favourable than the other smell.

We have a new loo seat every move - I too cannot bear to think how many people have sat on the loo before me!

Meanwhile we now pee in the dark as our pull cord has jammed and tonite my efforts to release the jam - have resulted in the pull cord becoming fully detatched (oops). At least the loo is seperate from the bathroom so we can still bath and shower in light!!

This house is beginning to have a Fawlty Towers feel to it!

Have discoverd a small leak from the loo! So guess that must be the problem.

Am waiting for it to be fixed next week now!

I used to think mum72 that having to wait a week for something to be fixed was terrible but then I realised that an emergency fix was worse as they would often do a complete bodge to make whatever it was 'safe' and then you'd have to wait another week or so to get it fixed anyway.

My friend had a bust garage door a while back and to 'make it safe', they nailed a plank of wood across the outside of the door so it couldn't open! All her stuff was in there so she had to prize it open!

We are in an SSFA and one night the double sink unit came off the bathroom wall. The contractors came out, shook their heads, scratched their arses, and then decided that because the unit had come off the brackets attaching it to the walls, and because the screws attaching the brackets to the wall hadn't come off, it wasn't for the UKSU to sort, but the landlord from whom the MoD effectively sublets. This was in January this year. We got a new sink unit (and in the landlords defence nice new cupboards as well) in April. Made cleaning your teeth interesting!

Someone should write a MHS/SSFA Disasters book -there'd certain;y be plenty of material!