WARNING - Mamas and Papas NUNA highchair is VERY unstable

[MariaVN]

I am writing because I have been unable to get the appropriate response from Mamas and Papas and am very worried there will be a serious accident with their new NUNA high chair if it is not recalled and re-designed immediately.

We bought their new Nuna highchair (www.mamasandpapas.co.uk/range/feeding-whats-new/2471 ) about four months ago and were quite happy with it. However, two weeks ago our 9 month old son was able to rock it back and forth by simply moving his torso backwards and forwards, when sitting on it. This seems impossible at first but he was actually able to do it more than once. This is an enormous risk as the chair is very heavy and tall and if we had not been right next to him, he could have toppled it and had a major accident.

I firmly believe this product needs to be recalled immediately as it poses a life threatening risk to children.

Mamas and Papas response was initially reassuring, they said they would investigate and obviously replace my chair, but would not reassure me that they would evaluate a recall. Following several conversations with customer care, Mamas and Papas have now formally stated to me that they will not be recalling the chair or even alerting their users as it seems to have passed all their internal testing and European safety standards. They would not provide any information at all as to their internal testing procedures and have not made any attempt to find out how this may have happened even if I have repeatedly offered to help.

I do not doubt Mamas and Papas have done their best to test the product before release. However, the chair is a new product and it was released around the time I bought it so we are the first generation of users. It is normal that issues arise over the first 12 months of the product life. However the hugely worrying issue in this case is the response from Mamas and Papas and their refusal to investigate or deal with this very serious issue any further. Even if this may be the first time they hear about it, the chair is unstable enough for one child to topple it over so I would have hoped they would investigate this further.

My problem with that response is that a child will most certainly have a serious accident before they do something about it.

The Nuna high chair is extremely stable .... this whole post sounds a bit paranoid to me. Our two-year-old son has been using this Nuna high chair for more than a year now, and while he is occasionally able to get it rocking back-and-forth he has never come close to toppling it, even though he has more than 15kg of body mass to throw around. But honestly, the novelty of rocking it is done and dusted ... the chair was obviously going nowhere no matter how hard he pushed it. For every meal he is able to clamber up on the chair unassisted, and the chair is unbelievably stable, no matter where he puts his weight. It is a bottom-heavy chair, it is difficult to teeter, and it has handled my considerable 100kg mass (ok, 105)too ... don't ask me why I tried to sit in it, but I did, and it barely protested. The chair is rock solid.

A recall on this product would be ridiculous, in my opinion.

Perhaps you are both right - one may be unstable - one not depends if they were made in different batches etc.

Whatever mamas and papas customer service is rubbish (many reviews online backing this up!) so good luck Maria in getting any response. We got loads from them and a few things have happened and they won't do anything to sort it. Wouldn't buy anything from them again.

I have had a NUNA highchair for a couple of years now, from the time my son was about one and half, he's four now. I have always found this chair to be very stable. My son is now over 20kg and he climbs in and out of the chair all the time. He has never been able to "rock" the chair, even when it was at it's highest setting. It's such a stable chair that I can even sit on it when we run out of chairs I weigh 75kg, and it doesn?t rock with me leaning back and forth in it. I am surprised that anyone would have a stability problem with this chair, if someone did maybe they should look to where the chair was placed; maybe it was set up on an incline or angle that caused it to tip over?
I think the Nuna is one of the best highchairs I have ever seen or used. It's easy to clean, very easy to adjust, and stable. I think it is great.