WWYD?

[nappyaddict]

If you had made and sold a fruit cake for an 85th birthday party and then got a complaint that they couldn't cut it cos it kept crumbling would you give a full refund or part refund? Or from another point of view if you had bought the cake would you expect a full refund?

A part refund I think.

As a purchaser, I'd love a full refund though.

part refund from your point of view
but tbh I wouldn't have complained in the first place

so if said cake cost £80 how much would you refund?

my mate says
if you yourself had bought it from a shop would you take it back??

he also says he would want a full refund as the cake was not fit for purpose

Is it reasonable to ask the purchaser how much they feel should be refunded?

i would say part refund as they still had cake probably ate it and enjoyed it but as a good will i would say refund 50 maybe and then you would have had some money for your time and effort still

if id have bought the cake in all honesty im the sort of person who is not bothered by these things but i guess if it was very expensive i may have felt i was overcharged for what i got and would be happy with a gesture of part refund

Work out how much it actually cost you to make and ensure you are left with at least this amount when working out your partial refund. Start with offering a lower refund then you are happy to give so you can drop down a bit if they ask.

I didn't actually make it - it was my cousin. I know it was quite expensive to make and it took 2 full days to do and as it was for a friend of my mum's she already sold it at a lower price than usual so didn't make too much profit on it. Hopefully she made enough profit to be able to offer a fair refund without losing any money.

A partial refund would be reasonable I suppose though I doubt it'd have bothered me if I'd been the purchaser.

If it crumbled on me I'd just heap it into bowls with cream or custard, lovely.

If it tasted good that's all that matters imo, though of course it'd be somewhat different for a wedding cake.

Does anyone know if a new oven could have affected it? My mum rang up my cousin who can't think of anything she's done differently except for that.

could be it may have been hotter than normal due to it being new and dried cake out quicker its a shame your cousin has been put in situation after all her hard work