Is this letter of complaint OK?

[SugaryBits]

And would you complain if this happened to you? I actually feel very guilty and think now, that I should have checked the sauce was hot but it just didn't cross my mind at the time.

I visited The xxxxxxxx in xxxx on Saturday 26th May.
There are two issues I wish to bring to your attention.

I have two children who are 3 and 1. The children's food was brought out and the waitress warned us that the plates were very hot. The plates were infact, hotter than the food. By the time the plates had cooled enough to be given to the children the food was cold. Surely it is not good practice for Children's food to be served on very hot plates?

I ordered the mini fondue as a desert for my 1 year old son. This consists of a pot of chocolate for dipping and fruit pieces. I put the desert onto the highchair tray for my son. He dipped his finger into the chocolate sauce then screamed out in agony. The chocolate sauce in the pot was scalding. I sucked the sauce off of his finger, and burned my mouth in doing so. My son was crying in distress and it took me several minutes to find a member of staff to get a pot of cold water for my sons finger. The staff made no apology for what had happened or for not warning us the chocolate would be hot.
I am appalled and angry something like this could happen. Luckily there was no lasting damage to my sons finger but he was very distressed for some time.
At the very least I would expect that your staff could apply some common sense where Children's food is concerned, ideally not serving scalding hot plates or food, or at the very least offer a warning to the parents that the chocolate dipping sauce is very hot.

the hot plates issue is fine - not sure about the sauce, as you would probably assume it was hot - granted not that hot though! poor wee thing. your letter is fine though - not personal or whiny or anything like that.

I complain about all sorts of things, but tbh I am not sure if I would complain about this or not. If I were to complain, I think it would only be that the food was on very hot plates. Thinking about the food safety implications, I would rather that the food was piping hot than lukewarm, but you are right, they could serve it on cold plates for children which would help it to cool down more quickly. As for the fondue incident, I do feel that it was your responsibility to check it was ok before giving it to your son however as you say, it wouldn't have hurt for the staff to remind you that it was hot. Hmm, sort of seeing both sides here which isn't very helpful for you...

Also, just a wee point. See your sentence saying "Surely it is not good practice for Children's food to be served on very hot plates?" Take the question mark out, it's not a question. (Sorry, being pedantic) either that or rephrase it.

Good luck and let us know what response you get.

Looks excellent to me

Thanks all, Mawbroon...re the food safety issue. I think the food must have been reheated in the microwave or something as the plates were scorching (the waitress carried them out with a tea towel) and the food was lukewarm so I am pretty sure it was reheated somewhere along the line!

I know now I should have checked the sauce but at the time it just didn't occur to me that they would serve buring hot chocolate to my one year old! My other Ds had the same desert and his was only slightly warm.

Your last sentence uses "at the very least" twice and also children's food shouldn't be capitalised.

I would mention about the plates as something they could improve on possibly, not sure about the sauce.

Oh I see. I thought the food was burning too. Oh well, chuck a bit in your letter about the food not being reheated properly too then.