I had the same thing happened to me after an NHS referral and then explored private fertility treatment (which, for us, was IVF). I’m not sure where you’re based but my experience of a few clinics was as follows:
Bourne Hall - two friends had success here. I found the admin quite disorganised and then it was quite difficult to speak to the right people to sort it out. As a novice to IVF this was quite stressful so we abandoned treatment here before the round started.
Herts & Essex - did several rounds here and had support during the first trimester of some natural pregnancies. Felt very well “looked after” (eg doctors knew me by first name, gave me hugs, nurses showed me how to do injections “don’t leave here until you feel confident”, my questions were never too much trouble, they gave me some additional counselling sessions free of charge after a loss). I became a “complex” IVF case and I felt they really tried to find solutions to help.
Guys - had one appointment where I was told I had limited hope and needed donor eggs. Felt a bit ripped off at the appointment too as I got charged for things I wasn’t expecting.
Create - explored natural modified IVF here. They were okay but felt a lot more “salesy” than any other clinic I’d visited. This was okay for me because I was well experienced by this point and knew when to push back and ask questions but I’m not sure it’s the best clinic for a first timer.
(After all of that, I now have a 6 month old who was conceived naturally).