I have a credit card from the Co-op but they insist I learn a 4 digit armchair banking security code, and use it if ever I want to speak to them, and I just cannot do this. I am perfectly happy to answer questions about my first pet's name and my place of birth and anything else but the 4 digits are just beyond me . Besides I only need to phone them every 6 months or so and I just can't remember.
Maybe I should also say I can't actually remember my PIN for the cashpoint, I just know the pattern, IYSWIM, so I can't use that for the Co-op.
Now today is the day I have had enough of being treated like a muppet by the Co-op and I am resolved to terminate my card agreement with them and get a card from someone else. Is there anyone ethical in the banking line, apart from the co-op? It is entirely possible IABU about this but I think the customer is always right!