If your parents have an emergency pendent alarm PLEASE READ THIS

[MrsCarmelaSoprano]

Just to give people the heads up,if the company try and upgrade them to the new equipment which apparently is being rolled out everywhere and try and charge them then make a fuss, say you're not happy etc. I managed to reduce it from £69 to £30. They're already paying for a service ,it's outrageous they then have to pay for new equipment. Hopefully this will help others in a similar situation.

We didn’t pay anything

Thank you I will be on the lookout.

Thanks, I will do

I think ours is more like £25 a month

It was originally a free local authority service that got migrated over, it wasn't free when we got it, but I'm aware it's cheaper than most

It started out at £15 about five years ago though. I can see why they'd have to put prices up because of staffing costs.

But why would they be rolling out new equipment?

Thank you for this, I have a friend who has one and he has just had a form through the post so they can 'update' their records. .maybe it's related as it was out of the blue.

An Age UK volunteer was here at the time and she is going to feed back to them and make it known. When you need a new router the provider just send you a new one,you don't have to pay for it,it should be the same.

Ours was and still is a free service through our local authority (but actually run by the neighbouring borough). The digital upgrade was also free.

That's fantastic, we don't have that option here unfortunately.

@EmeraldRouletteI was given to understand that as BT changes to VoIP rather than analogue landlines for its telephone service older equipment won't work any more.

It’s the switchover from the old analogue phone lines to digital. Old pendant/fall alarms won’t work with it.

https://personalalarms.ageuk.org.uk/pages/digital-fall-alarm-product-faqs