Is it normal to re-register power of attorney for a new ISA?

[Selford]

Does anyone know if it is normal for a building society to require an attorney to 'reprove' power of attorney when the donor has opened an additional account?

I recently registered my dad's power of attorney with Skipton BS, since then he has opened a new ISA. Skipton (depending on which customer service person I get) sometimes refuse to speak to me about it and have told me I need to fill in a new version of their standard PoA form for the ISA (which means I'll need to reproduce the PoA documentation).

I've raised a complaint with Skipton (not just about this, the ISA transfer process hasn't worked but no-one can tell me why) but that'll take days, and the ISA product 'times out' next week so I'm impatient.

If your dad is managing his finances and has opened a new account, why are you involved at the moment? When dm could not manage and I, with POA, needed to liquidise investments, I sent off the POA for all investments with each bank and savings provider. Some were a struggle (looking at you Aviva!) but others weren’t problematic. So what you are doing seems odd to me and I don’t see why one POA doesn’t cover everything with Skipton.

He technically has capacity but it's declining, plus he's caring for my terminally ill mum so we invoked both powers of attorney at the same time. We're trying to streamline their finances before I fully take over.

Good to know that you think one POA should cover everything - that's my understanding but I'm new to all this.

It feels infuriating how difficult banks make using a PoA. I suppose, grudgingly, I can see why. One document ought to cover everything in these circumstances, yes, but if they really dig their heels in I would go and see them in a branch.

@PermanentTemporary Branches rarely know much! It’s all on line!

I've been dealing similar for both parents - have needed to update each time, tho each bank/BS seems to have different access for LPA attorneys.

Coventry - popped into branch with ID, they sent an email to their LPA team on my behalf to update my viewable accounts. I can view their info online but need to operate them by phone or in branch.

Yorkshire/Chelsea - was registering initial LPA , they also told me I can only use phone/branch banking & would need to update LPA if another ISA/account gets opened.

HSBC - I can operate account fully online, but will need seperate devices to the ones I use for my own accounts & other parents...

I did all DMs banking and account management on line with the LPA. Never went into a branch and didn’t want phone banking alone - although I could have done.

@DayDreamDelerium - that's interesting so it seems Skipton isn't alone in registering PoA against an account, rather than an individual. Although for Skipton it depends on who answers the phone - 50% of the time they'll talk to me, the other 50% they won't. I can't see their ISAs online so I do need to get it resolved officially.

NatWest online banking is easy as it comes under my existing NW login and I have full access, but when I need to pay someone, my payees are mixed in with theirs which is odd (and confusing).