Getting replacement I phone and I pad ,shop will transfer things but any advice ?

[limetrees32]

Friend has Alzheimer's but was always v tech savvy.
She's desperate to continue reading emails ,using her on line banking app and the synced diary.
We're using a local shop that anotherfriend has experience of ,v helpful when she killed her phone in the bath .They also give advice on how to use tech .
Will they be able to reproduce the format of her old I pad or will it have a different lay out ?
Will she have to re sign in to thinhgs ?
I use Android and can't fathom I pads .And I'm quite old and not brilliantly technical myse;f >
Any advice 🙏

What happened to the old ones?

They will be able to lay out her apps the same way they were before.

She will have to sign in to things.

I hesitate to say it but... if she has Alzheimers how safe is she from fraud?

She still has her old ones but the iPad in particular is old and is not longer supported ( I think that's right ,I don't understand apple )
She never buys anything on line and is paranoid really about being scammed.
She has been set on getting new devices for some time , almost to the point of obsession.
I don't think it's going to make much difference to her life but it's getting impossible to ignore her wishes.
If we don't help her I think she will go out and try and buy herself . She's likely to try to go into London to do this and get lost or be sold something with no advice.

If you go to the right place they will be able to set up new iPad and iPhone with the apps she wants. And they can also set it up in “senior” mode. Which makes it easier to navigate.
she will be able to get an Audible account with Amazon for audio books. And a Libby account which can be used with the local library for audio books.
and you might consider joining Listening Books. They provide audio books to people who can not or can no longer read - eg dyslexic people, those with failing eye sight or yes Alzheimer’s.

The shop uou have been recommended may also be able to assist with setting that stuff up for her too.

https://www.listening-books.org.uk/

https://www.listening-books.org.uk/our-services

csn also get access to magazines and newspapers

https://help.libbyapp.com/en-us/6144.htm

dc1 is dyslexic and has the Libby app. And a local library card plus the listening books membership. Always has a book on the go!!!

Depending if her old iPad was backed up the shop may be able to sync her passwords and her set set up on the new device.

and get her comfortable with it too.

Hi OP, whenever I have got a new iPhone it’s set everything up again exactly as my old phone without me having to do anything. I did it a few months ago. I did have to sign in again to some apps but everything was moved over including my phone wallpaper

we struggled with this. My person had just got a diagnosis so pretty early in the journey but tech is becoming inaccessible.

Issues - new iPad has no home button. Caused confusion +++ Device hasn’t been used much but old one wouldn’t allow access to iPlayer etc.

At least if you replace both at the same time you can get them to behave in the same way (iPhone SEs have home buttons). Also two charging cables usb-C and lightening if on different device generations.

You can buy second hand from cash converters type places. Phone attrition rate is high so I do that now. My mindset when the iPad replacement happened wasn’t where it is now so we bought new.

I set the new devices up from back ups. This was actually painless. Make sure someone reliable knows device PIN and iCloud password. EPICF struggles with finger print technology so has to constantly put in the password she can’t remember (can I take this off….need to check, it might help).

There is an assistive mode for dementia but it is really basic and confuses the EPICF (Elderly person I care for) and reduces functionality too much eg. Can’t send pictures via email.

My One wish is that it was easy for me to take over the device remotely to sort stuff out. I have no idea how so many apps get “accidentally” deleted and need reinstalled. I used to be able to talk them through it but now they can’t follow instructions/ screen descriptions so I think we are on the Home Screen and am telling them to open the settings app but actually we are still in the middle of a phone call screen. Even flipping into loudspeaker mode so the screen can be looked at while we talk is challenging.

The iPad charger has been missing in the care home for a month and it hasn’t been mentioned once. I only know because visitors told me and the device has remained uncharged and invisible on the network.

Best of luck.

My 88 year old aunt told me her IPAD was old and I ordered her a newer refurbished one from Amazon.

Three months later I asked her to send it back to me, I gave it to my daughter who was delighted. No-one was able to help her set it up - her friend, her neighbour and her personal assistant tried and said it was 'broken'.

It wasn't, my daughter set it up without any problems straight away.

She bought herself a smart mobile phone to replace the push button Nokia I sent because of the 2/3 signal being discontinued. She has no idea how to answer it after being shown many times. I have told her repeatedly to carry it around with her but she doesn't know how to lock it. Brick wall head!

Sorry not to have updated .
We went to a place where they advertise restoring or fixing prpblems with phones or lap tops .
Saw THE most helpful and lovely guy .
He reassured my friend that her devices weren't on their way out and talked through with her what problems she was having .
Almost as if he were psychic he advised that a first step if there were problems is checking that the router was functioning .I'd not mentioned it ,but friend had indeed switched router off a few weeks ago .Not realised what it was .
He was so patient and didn't talk down to us in any way .
SE London if anyone wants his details .He restored another friends phone after long immersion in water and retrieved all data except text messages .