Ok so the easiest solution is type up a letter to the care company
Dear Sirs
Re Care client contract number XXX for FIL dated dd/mm/yyy
Details of person being cared for :
Name: FiL
DoB :
Address :
As of today DD/MM/YYYY, I FIL hereby grant my children
• SIL of address with phone number and email address
> add good quality picture
• DH of address with phone number and email address
> Add good quality pic
access to all my personal data (as defined in the Data Protection Acts) and all and any records held by and on behalf myself by Care Co.
I confirm I agree to my children accessing my daily care records and authorise Care Co to provide a copy of these records on request and a method to access these on a daily basis if requested.
I authorise my children to communicate (in person, in writing, by phone and any other method) with Care Co staff on my behalf.
^ and add paragraph for any other issues
This consent is valid from Dd/Mm/YYYY and can only be revoked in writing
Yours....
I would do 4 wet ink
1 goes to Care Co
1 each to DH and SIL
1 goes into the care folder in FILs. It with pics give a carer permission to speak to SIL/DH outside the hearing of FIL so ask questions and give care instructions (once in line with care plan).
On capacity has the family got a record of this:
"FIL is largely unable to understand / remember medical / care discussions, and he cannot make decisions on the spot - his natural reaction is to say No, or I’ll think about it"
Would the GP be willing to do what is effectively an referred letter to the memory clinic as an adition to the care plan.
Or another way what medical information was included in the care assessment and how was the plan adapted to meet FILs needs?
The LA is involved in the payment who signed the contract on the family side?
Normally the care co will have a section which says if LA fail to pay for any reason FIL person who signs contract pays.
Care plan assessment needs a do over to fill in the gaps.
"FIL asked DH to cut his toenails, and DH was horrified at the state of them."
This is a situation where Care Co will not do X due to risk and/or no training is provide (by choice). The LA staff may be better able to highlight where the Care Co job stops and their begin. As in if Care Co sees FIL required a service would they be expected to contact LA with a care issue if FIL had no family?
"FIL said to me today that he ‘gets in trouble’ with the carer because he can’t make up his mind what he wants to eat, and he was a bit upset about this."
This can happen as the carer has a fixed amount of time to carry out tasks so the carer is saying he must eat something so carer must be told some choice or is just a new abusive carer or anything in between.
The fix is limit the choice to one or two options
With a full list of what the carer should be expecting
Normal choice
° Is always include
° Tea : use 2 tea bag seep for 2 min serve with lemon/milk, no suger
° Toast: brown high fiber bread, butter and light application of jam
° Add one of
° 1 sausage 1 rasher egg ( boiled or poached)
° 1 bowl of cereal with hot milk
°1 sandwich two slices of bread, mayo, mustard, with 1 slice of ham
Or alternative as requested
Same with clothing split outfits into time of year/ weather appropiate sets with layers.
"Up to this point SIL sits beside FIL and they check together his paper statement, when he asks, or make any changes online."
Family can be given access to his bank account by permission (and paperwork) without a POA as SIL is directing FIL and has access to his pin it would be advisable to action that change asap as per T&C frauds etc are only refundable if FIL is only person with access