My mum is 82 and was diagnosed with heart failure two years ago. Recently shes seems so much more tired than previously but is slow to go back to the doctors. I took it upon myself to speak with the receptionist at the doctors, to see if there was anything I could do. They said theres no allocated nurse as such, no repeat referral so to bring her down. Easier said than done, but is this correct then? I thought with heart failure there would be something set up for recurring appointments? Thank you.