DF 76 is largely bed/chair bound because of a normal pressure hydrocephalus that was misdiagnosed for three years (another story).
He has carers morning and night to get him out/into bed, washed and dressed etc, and DM looks after him the rest of the day.
Yesterday morning the carers mentioned he had a pressure sore and DM phoned the district nurses (who come periodically to deal with issues such as changing his catheter) to ask them to come out and assess the sore/start treating it. They failed to show yesterday and said they would come today. DM waited in today all day for them, but they have again failed to turn up and she hasn't had so much as a phone call to tell her what's going on.
I'm really worried that pressure sores can deteriorate really quickly and that this shouldn't be being left. Guidelines seem to say that if he was in a care home this should be assessed within 6 hours of being noticed, yet because my mum is struggling and just about managing at home he's been left for it to deteriorate.
What should be happening here? I will be ringing in the morning to try to chivvy things along, but typically the phone just rings and rings and nobody answers, or if you do finally get through to someone it's just a receptionist who passes on messages that they will come out and then they don't. Meanwhile it's likely getting worse and more complicated to treat.
Any help or advice would be much appreciated.