Government "Tell us once" service also deleted my mother from electoral register when notified of my father's passing!

[falstaff1980]

I'm dealing with my stressed and indignant mother this past 24 hours, after she was sent away from the polling station she's been going to for the last 50 years because she "wasn't on the list". She has early-stage Alzheimer's and this seems to be stressing her enormously. I can't understand how this happened, last autumn when my father passed away I used the government "tell us once" service and I'm guessing they removed my mother too by mistake. I knew she didn't have a polling card, but I'd assumed it was just another thing she'd misplaced.

My big worry is, what else did they remove my mother from?

It's more likely that your mother didn't reply to the council to confirm who was eligible to vote in the household.

This…

Stop trying to figure things out by guessing.

Tell us once only updates based on the details of the deceased that you provide. As PP have mentioned, it's far more likely she hasn't returned the electoral roll confirmation.

This was my first thought too.

You don't reply to the council about adults living in the home unless there are changes though, surely? Perhaps she replied but crossed her name off instead of your dad's? Or the council, when receiving it, deleted the wrong adult?

Yes this, I’ve received one many times and it says if nothing has changed do nothing.

Thanks all, well she's still paying council tax, so seems very odd.

There was a change though.

Not odd. It's a different list.

Don't ask on here, call the electoral office at the council. They should be able to tell why she was deleted and whether it was a mistake.
If you had known about it and called on election day and it was a genuine week it may have been possible to correct the register immediately so that she could vote. So I would also ask whether the presiding officer at the polling station contacted the election office to enquire. Very poor show if they did not, and I would then log a formal complaint.

Of course it may be that she missed completing a form, and the election office can confirm.

Week?? Should say error.