Do the engineers have a protocol for dealing with repeated call outs where the only problem is someone with dementia fiddling with the controls/not understanding thermostats?
Last winter DB was still living near mum and must have put the controls right at least a dozen times on top of a few engineer call outs. This winter he is several hours away, I'm an hour away, and it's happening again. A couple of weeks ago I called round and she was complaining "the boiler must be broken , it's not coming on". An electric heater was on in the same room.as the thermostat and the temperature was tropical. The whole house was warm so heating had been on earlier.
This morning another phone call, "I've had to call the gas people,my heating isn't working but they can't come until Monday". Chances are she's fiddled with the clock and it thinks it 2am (usual explanation).
I'm going up today anyway but we don't have central heating so I'm not familiar with the controls. Last winter we suggested putting a lockable box over the controls - she said it must be dad's carers messing with the controls, but she had a hissy fit at the suggestion. She's on her own now so no one else to blame but I'm sure if I say anything it'll go down like a lead balloon but if British Gas insist we might get somewhere.