It absolutely drives you mad and saps all your mental and emotional energy. You have my absolute understanding and sympathy.
We are dealing with MIL, who is now back at home after three months away following heart valve replacement. Getting her out of hospital to a place to convalesce, they then discharged her far too early, resulting in two falls, long ambulance waits and an eventual readmission to the geriatric unit in hospital. then to a care home to build up strength - the whole process has been a complete nightmare, it has almost broken DH.
From the start the hospital staff didn't even know which department was in charge of assessing her for discharge, the physiotherapists or the OTs. The discharge team (when we finally tracked them down) had different systems and requirements for patients from Devon and patients from Cornwall.
The nurse at the community hospital she was sent to didn't know that she had had an unusual procedure (the valve was replaced through the ribs not via the arteries) and refused to believe DH when he tried to correct him. This also meant that the district nurse turned up to check the incision in MILs thigh, even though she didn't have one, although she was back in hospital by this time but no one had told the district nurse!
Since then we have dealt with the co ordinator from adult social care, our main contact from the community dementia care team, the social care OT, the mental health OT and the company providing the carers. Our GP has been no help at all I'm afraid and any communication or sharing of information between all these various departments has been entirely down to DH.
DH is a senior professional, who has managed multinational billion dollar deals and I have never seen him so depressed and at sea as he has been this year, dealing with all this.
Hate to depress you OP, but this is just the beginning. The concept of joined up adult social care seems completely alien to our NHS - as far as I'm concerned we just don't have one, it's as mythical as Narnia, it only exists if you don't actually need it, especially if you are elderly.