We've had similar issues for the last two weeks. MIL was admitted after a fall down the stairs.
The communication from A&E was good, but form the wards it's been diabolically bad. They called her home phone for the first few days - then got cross when we rang in having not heard anything. This despite being repeatedly told they had a wrong number.
Then they just stopped communicating at all. Couldn't get through on the phone half the time, no visitors allowed at all. When we did get through, all 'oh, someone will call you back' - and never doing so.
They've also been shit at looking after her, frankly. Elderly lady who can't speak and is paralysed post stroke. She can move her left arm a bit. They left her with a jug of water and a cup she can't used, and food she can't eat by herself for days, so she's become dehydrated to the point she's developed renal issues (the doctor admitted the cause of these was dehydration) and then run so much fluid into her that it's backed up into her lungs.
We've been told none of this at the time - and only when adult care got involved did it all come to light.
I appreciate why they don't want visitors, but then they've got to actually cover basic needs, pay attention and communicate. And frankly, they've had 18 months now of all this to sort it out. It's just not good enough.