Hey everyone,
I just happened to stumble across this page and wanted to give my experience as a Tutor at Explore Learning.
As someone else wrote, the initial period was wonderful, and the work was entirely manageable. However, over the following few months, I found that very little care or attention was given to the children's learning but all the concern was towards keeping them happy enough that they would continue their membership.
The basic structure is that 6 children, of vastly different abilities, from the age of 4 to 16 will be placed in one zone, and will work on the computer over the period of an hour. During this time, the tutor has to write a detailed note of what the child learnt during the session. Although in theory this is a good concept, these notes take around 8 minutes each, which leaves the tutor with very little time to actually teach the child.
In addition to this, the staff are primarily 16 - 18 years old. Of the 20 or so staff at my center, only 4 of them are 19 or over, with three of them being managers. This means that parents are paying almost £15 an hour, for a teenager to write them a note about two questions a child has done, and answer perhaps one question. Beyond this, most tutors are barely qualified, with most only just having completed their GCSEs. The hiring process is also not difficult, as most centres are in need of more tutors as the turnover is extremely high, in part due to the low wages and demanding work.
As I mentioned before, staff, especially managers are more focused on making money, as opposed to helping the children. This manifests itself in their feedback, when that say that the way session notes are written should suggest to the parent that the child is progressing even if there not. As well as this, almost every training session is comprised of selling the Explore brand and getting new members, as opposed to helping existing members. For instance, new tutors are given training on booking trials rather than on explaining methods to a child.
And in response to ExploreStu, as a staff memebr, you will recieve over 50% discount, which is not negligible, and brings the total cost to £5 an hour, which is that same as a childcare service, however it is unfair for you to comment on the affordability if you yourself are paying a discounted price. I very much doubt you have trialled a private or more qualified tutor as you would see a much greater impact and benefit for your children. in addition to this, the guilting method is one which to suggested to tutors in the trainings, that telling parents their child will fall behind if they don't come to Explore is a good sales strategy.
As said by many others, it will be far more beneficial for you to hire a private teacher if you wish to see and significant improvement from your child.
However, this is my personal opinion, from my experience of working as a tutor, and each child is different.