Mrs

[Pollygower]

My daughter has put a complaint in about one off her year 7 teachers and her head off year is telling me they can't discuss it with me. Which as her mum I think is wrong. Can any tell me if what there saying is right

Presumably not as it is her complaint not yours.

what was the complaint about

Will your child tell you what the complaint is?

Why has your child put the complaint in? Very unusual.
Why has the complaint not been lead by you? Has your child not told you what it is about?
This is all a bit odd.

@Pollygower has your daughter told you about the complaint or did the school tell you about it?

Who did you daughter complain to? Is she following the school's formal complaints procedure?

Why is the title of your thread "Mrs"? Is that relevant to what the complaint is about?

There is clearly a backstory here, and nobody can answer your question unless you give more information.

e.g. How did you phrase your question to the school? If you said "what are you doing to discipline Mrs X?" they would not be able to answer that in detail, but they might say "We are investigating, and can't give more information at this time."

Unless your dd has told you what the complaint is, is it possible she has complained to her teacher about her home life? In which case they are definitely not going to discuss it with you.
Otherwise if you have the details and your dd would like you to advocate for her then both of you should make an appointment with the school to go in and discuss it.

So a teacher has grabbed my daughter and she's put the complaint in about what happened and my daughters told me all about it. But the head off her year keeps saying she can't discuss it with me.

Why did the teacher grab your daughter?

Can't because the investigation is ongoing or because of your daughter's confidentiality?

What do you actually want to discuss? From your update it sounds like they are investigating the incident. They won't tell you what procedures they are following regarding the teacher at this point.