Self harm & school - is this normal?

[ComplexNeeds]

DC self harming & I have told school thinking they’d offer support. But they just seem to want lots of info. They want the psychiatrist’s phone number & a list of the meds (none taken whilst at school) and for DC to sign a contract. It’s not what I was expecting. Is this the usual response from schools?

I'm not knowledgeable about it but i thought I'd reply as you hadn't had any replies to bump it. What did the contract say? Is it possible schools are required to gather information for safeguarding reasons and may then offer support afterwards? My dc are in a different situation in that we lost my dh/their dad. Dd1 saw a counsellor briefly at school but didn't want to pursue it. Dd2 sees a TA for an hour a fortnite who i think has had training in bereavement, plus i think she naturally is good at talking/helping teenagers and dd finds it beneficial. I know there are a couple of places in the school people with emotional problems or struggling in some way can go, although mine haven't chosen to use these. The dc initially had time out cards to be able to leave lessons if needed although they never used them. Just thought I'd share what's available at my dcs' secondary school. I'm not sure how they may have been affected by covid. Dd does still see her TA