Procedures to deal with bulllying - please help!

[Didthatreallyhappen2]

DC been bullied for 3 years by one other child. Both in Y8. Low level but constant (ie, every day) nastiness, snide comments, glares (sounds ridiculous I know), occasionally physical.

DH and I have had enough - school very aware of what's happening. We have a meeting later this week (again). Can someone please tell me the formal process to go through - all I can think is asking to see school's bullying policy, then the Head, then Governors. What am I missing out? Thank you!

I think you got your answer. The bullying policy must be on the school website, and should include, or there should be a separate policy, on complaints procedure (usually cascading: teacher, head, governors)I am very sorry for dd, it must make her so miserable and it must be so hard on you as her parents. I wonder though what the school, even with best intentions, can realistically do to stop low level, but surely stressful, unkindness. They should commit to addressing it on all levels, I.e. talk with girl and parents, focused teaching of values/good behaviour in lessons and assemblies, peer mediation etc but ultimately I doubt that they could exclude the girl for this, nor have any real power to stop her. Only option for your dd would be to ensure she is not exposed to her bully. Is there another class she, or the bully, could move to? Are there save places your dd can go to during break, e.g. clubs or library, where she doesnt mix with the other girl? Or ultimately, is there an alternative school.your dd could move to?