Negative or neutral feedback for this seller?

[DitaVonCheese]

I won an item on eBay and paid pretty much right away but the seller refused to believe that I'd paid and wouldn't send the item out to me. We took it to the dispute resolution centre and I got a refund via Paypal but (1) I really wanted the item and (2) I wanted her to have to refund me as I did pay and now I feel as though she's £25 up!

She says that she's just (as in part way through our exchange of messages) had a baby so I feel as though I should cut her some slack. Plus she has no feedback so I feel bad leaving negative. Actually I feel bad leaving negative anyway. Meh! Neutral or negative, jury?

Negative

Did you pay via paypal cheque? Otherwise she's lying paypal payments show up immediately.

I'd leave her negative to warn others in future.

ermm surely if you paid through paypal they can prove she received it? Negative. She's no doubt had other accounts and does this regularly. Why on earth is she telling you she has just had a baby Could it be the sympathy line?

How did you pay for the item? If it was by paypal I can't see how she can say you didn't pay. I would leave a negative, I don't see how you can leave anything else, unless you leave no feedback at all.

I would leave negative feedback.

You paid via paypal - how could she not know you'd paid? All she had to do was check with paypal!

It may be their new thing where they hold the money until the buyer leaves feedback or however many days have passed without dispute.

Whatever, she should have known that but instead she called you a liar.

If you took it to dispute then she must have known you paid! because you got your money back. How could you get money BACK if you hadn't paid? But no apology from her?

She will have had to refund paypal, won't she? Otherwise she had the money, claimed she hadn't, went through all that and the only way paypal wouldn't get the money back would be if she closed her account? I think. Is that true?

And she's had a baby. congrats. She still called you a liar. Bugger it. I'd neg her. She sounds like a scammer. A genuine person would have realised after it all went through paypal dispute that you HAD paid and would have apologised.

[heartless]

Thanks ladies

I did pay via Paypal and it showed as completed in mine. She said that it wasn't showing up in her account and I should take it up with Paypal. Actually, she said she'd checked her bank account every day and it hadn't showed up there so I think she might just be a numpty who can't use Paypal. I did try to explain it to her though.

We agreed to take it to dispute resolution because I hoped they'd tell her I'd paid. Plan was for her to open the dispute but she couldn't - probably because I'd paid! I've heard nothing since I opened the dispute, though she said she'd just given birth so may be slow responding

Hope Paypal do make her pay the money back!

For new sellers sometimes the have to go into paypal and 'claim' the money. It would however show on your 'won items' that the payment was 'unclamied'. Or it could have been the payment on 'hold for 20 days' thingie, you have paid but the seller does not get it until either you leave positive feedback or after 20/21 days. A newbie ebayer would think it a con and not send out the item.I had this with a bag, despite me urging the seller to contact paypal or the ebay forums to confirm this they would not send the bag and I really wanted it! Dispute only took a few days though not the month when a seller refused to send an item to me.

I personally would neg, you've had good comms with her and tried to be understanding but she has been a numpty.

Thanks carrie - I still have to claim my money from Paypal, I did explain to her that she had to log in to Paypal and move it to her account herself and she was still having none of it. Meh!