Negative feedback

[PotPourri]

How does this work? I have nearly 800 positive and have had 2 negatives for the first time ever, and a neutral (I must have been trying to do far too much at one time, and people being totally over picky imo).

Anyhow, my feedback is now 97.8! How does the maths work on that. And is that my feedback level forever, or does it reset ot 100% after 12 months or something.

I'm really stung at how people have gone about this (they just put negative without even talking to me - and trust me - they really did have bargains) and gutted about the negative feedback for the first time in years and years.

hi - its a bu**er but there is litte you can do but live with it & move on - the percentage is based on total for year from now , not total forever. so it will probably be about that figure until a year passes from last negative - you can do a reply to their negative message though which appears on your feedback list - something like 'my feedback was 100% until this dylan bought from me' - GOOD LUCK

talk to them and see if they will remove the neg. it will go after a while but dp's account was banned for six weeks for something similar.

thanks girls. One, I managed to resolve with a nice email and refund and refunded return postage too, she revised her feedback to positive (but still had a dig in her comments - who cares, no one looks at the text really anyway). Another, I doubt I will resolve so might just live with that one and put a note on saying about the 100% before this cheeky git (in more diplomatic terms).

be careful how you word your reply - it can sometimes make you look worse and make alarm bells ring for future buyers.
Myself, I couldn't do it.... I wouldn't be able to hold my typing tongue It doesn't even have to be as bad as a neg to get me going. I recently had a positive that said "thank you for the reasonably quick delivery" One, I post, I don't deliver - so go have a go at the Royal Mail lady! and two "reasonably? Reasonably? REASONABLY?" oh how I scared the pets with my cries! - so you see, A reply to feedback would have made any future buyers think I'm a crazy lady. After a few days the woman had the cheek to ask me to leave feedback for her! I've ignored her and am sitting on my hands. If she asks again I shall give her it! I'll be calm though, honest, and simply give her "thank you for your reasonably quick payment"

Try to think of a follow up that will make you look good - maybe "thank you for accepting a full refund including return postage" ........ see! I'm rubbish at this, even that sounds sarcastic

I agree with six often the replies to neg feedback makes sellers look worse. Rather than reply to that specific feedback perhaps say "In the unlikely event of a problem buyers can be assured that I always aim to resolve an issue as quickly as possible"