am i being unreasonable?

[CrackersInBed]

Sold a skirt 7 weeks ago. When it arrived, the buyer said that a zip pull was missing so you couldn't open the zip - this was a decorative zip up the side to make a slit, not the main one to get it on.

So I apologised and offered her to return it to me for a full refund as it was obviously not in perfect condition, as listed - i was trusting her on this as i hadn't noticed it was missing when I sold it.

She didn't reply so I assumed she had decided to keep it anyway. Seemed reasonable emough as you could wear it without opening up the zip anyway.

Now 6 weeks later she has emailed asking for my address so she can return it and get her refund.

So I said no - I would have done a refund at the time, like I offered, but after all this time I am sure she has probably worn it. Why else think about it for 6 weeks? She has opened a paypal dispute and I fear I am going to lose out because paypal always find in the buyer's favour don't they?

Am I being unreasonable? and do I have any chance of winning this?

I had a VERY similar thing. keep calm in your responses within paypal. State you offered a refund 6 weeks ago and that the buyer had the return address with the item. State that you now believe that 6 weeks is far too long as it is likely that the item has been worn numerous times.

I won the case.

If they'd bought it in a shop they'd only have 28 days to return so, no, yanbu!

Sorry to post and then disappear like that. Thanks for your responses. She has now escalated it to a claim so I will see how it goes. I know I can kiss goodbye to my 100% rating but I am really cross. I hate it when people mess about like this - always makes me want to pack Ebay in completely.