What to do when 60 day limit has elapsed?

[bunjies]

Hi

Can anyone help me? I bought a nintendo ds game on 15 Jan for my ds' birthday which was on 30th. The game didn't arrive for his birthday but I forgot to contact the seller about it. A few weeks ago I remembered it and contacted the seller for a refund. I then received an email back asking to confirm the address. I did by clicking 'Respond' but received no further communication. A week or so later I sent another message and received the same response asking me to confirm the address. I did so again but this time I sent a new message. I then received a message from them saying they would send my details to theor accounts dept for a refund. That was 2 weeks ago & I haven't heard anything since. I have today sent another email requesting the refund. The problem is that between the time of my first message to the seller and the time they actually responded the 60 day time limit had expired. I was therefore unable to report the item as not received or claim my money back through Paypal. I contacted ebay who basically said there was nothing I could do other than go to the police . I explained that the seller didn't respond to my messages in time but this didn't make a difference. I have checked the feedback for this seller and it is huge, over 600,000 but they receive, on average, about 50-60 -ve feedbacks per month. I complained to ebay saying that as per their policy if a seller is giving a consistently poor service then they will investigate but they were very non-committal in their response.

Is there anything I can do to force ebay to pursue this? Have I lost my money? I feel so pissed off that I forgot to sort this out before and I'm now paying the price (quite literally) .

to be honest at first signs of no contact i would have opened dispute if you paid by paypal could you at least just try to escalate a claim?

the trick is not to not hang around for a response from seller first if after a few e mails you have heard nothing back then go to dispute

you may have to just let this be a learning curve they may not be able to do anything

its not ebays fault if seller didnt respond in that time if seller doesnt respond then you go straight to dispute i give it a week of emails then i email and say i have sent x amount of emails with no response i am going to open a dispute and then go from there

Thanks Bubblagirl. I know I should have been more pro-active, I'm kicking myself about it now - £20 down the drain. Oh well, as you say, lesson learned. Off to buy the same thing from Amazon so that ds can finally get his game! Irritatingly it's cheaper with Amazon, should have gone with them in the first place.

you could always try and escalate a claim and see if it works or not