I recently sold a pair of boots on e-bay. It was my first time selling so I was bound to go wrong somewhere.
I had only worn the boots once and described them as in excellent condition but with a few marks that added to the distressed look. They have been through several house removals so they are a bit battered but in my eyes they are in good nick.
There was also a delay in me sending the boots as I didn't realise that I had to verify with paypal etc. I was totally honest with the buyer about this and kept in touch.
The buyer has recieved the boots but has sent me a really arsey comment about the boots not being in 'excellent' condition as they looked worn more than once and had a ripple in the leather in the heel. I honestly forgot about this detail. She also said that the fur was a bit grubby. She resented paying £27 for them( the minimum bid plus postage) These boots retail for £80-£100 at least and are a sought after label- Destroy boots. She also made an arsey comment about being more than patient about waiting a week and a half for delivery. This is despite knowing that I had to wait for paypal verification and taht I am a first time seller and therefore a bit stupid when it comes to selling online.
I replied and apologised that she didn't think that the boots were in good condition but I thought that they were fine and didn't think that £27 was a bad deal considering the high retail price. I also said taht I have learned my first e-bay lesson- not to mention any potentially misleading adjectives such as 'excellent'.
I now feel rubbish- like some crook and I can imagine her writing me a rubbish rating.
I had several photos of these boots from different angles. So was I wrong to use the phrase 'excellent' condition? Mabe I should have used the phrase 'good condition'? I really didn't think that they were that bad. I think that I mislead the buyer and feel a bit bad.
This has put me off selling.
What I really feel like saying is 'cut me some slack fgs- I am a new mum to a young baby'