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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

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Original poster

Do people still leave feedback ?

24 replies

Galava · 09/03/2009 10:07

From the 30 or so items I've sold over the last 4 months or so I think I've got about 15 items still awaiting feedback.

I dont sell much and its not a big deal and presumably the buyers have got their stuff or otherwise they would have contacted me wouldn't they ?

Is it just not the done thing anymore ? ....

OP posts:

CompareTheMeerkat · 09/03/2009 10:09

I leave feedback

Original poster

Galava · 09/03/2009 10:51

OP posts:

CompareTheMeerkat · 09/03/2009 10:53

Actually, your thread reminded me I needed to leave some feedback (but for items received a few days ago, so not too bad). I am now up to date

IwishIwasmoreorganised · 09/03/2009 10:55

I always leave feedback! I like getting it, so presume others do too!

I guess that your buyers are all happy otherwise they would have been in touch.

tiggerlovestobounce · 09/03/2009 10:57

I always leave feedback if I'm happy. The only time that I dont leave feedback is if I'm not pleased, but cant be bothered to contact the seller to complain.

Malkuth · 09/03/2009 10:58

Do you leave feedback after the buyer has paid? As a buyer I get really annoyed if the seller waits for me to leave feedback before they leave mine. As far as I am concerned once I have paid I have completed my side of the deal. The seller completes theirs once I receive the item. When they wait for me to leave feedback I feel like it is a bit tit for tat and they are leaving me feedback based on my response to them, not based on whether I pay appropriately or not.

tiggerlovestobounce · 09/03/2009 10:59

(sorry Galava, I dont mean anything about you, probably most people just arent as lazy as I am about complaining )

Original poster

Galava · 09/03/2009 11:30

Good points.

I suppose I do a mixture of the two Malkuth and theres no logic to it .

You know I've just counted up 10 things that have gone past the 90 days for fb to be allowed. One of these was to a guy who lived locally and collected in person. He was really pleased and offered to give me more money for it as he thought it was a bargain. I said no of course, but he didnt leave feedback and its too late now !

I'm cross with myself now ... its really not important and now I've wasted too much time dwelling on this trivial stuff.

Thanks for all your thoughts.

OP posts:

frogs · 09/03/2009 13:02

I email buyers when I've sent their item, along the lines of:

"Your ebay item was posted today by Royal Mail and should be with you in the next few days. If you are happy with your item, please take the time to leave feedback and I will do the same for you. If there is a problem please email me before leaving feedback so that I can try to sort it out. Thanks, frogs."

I reckon I get feedback on over three-quarters of the things I sell. But I never chase feedback if people don't leave it spontaneously.

frogs · 09/03/2009 13:03

Malkuth -- as a seller I only leave feedback once the buyer has left feedback, as that's the only way I have of knowing that they've received the item and are happy with it.

CompareTheMeerkat · 09/03/2009 13:10

I feel a bit nervous as a buyer when the seller leaves me feedback straight away - I feel they should wait until I've got the item.

MargaretMountford · 09/03/2009 13:12

I only ever buy, but always leave feedback...am slightly annoyed that my last purchase had no feedback by the seller to say what a prompt payer I was !

sixlostmonkeys · 09/03/2009 13:20

malkuth - feedback should be left at the end of a transaction; paying is just the start. Once the buyer has received the item and is happy - then feedback can be left as the transaction is complete. A lot can go wrong between 'payment' and the buyer being in receipt of item.

I have noticed a drop in number of fb being left. (I'm a seller) My theory is that many buyers have now realised that their feedback is worthless and so don't bother leaving it for the seller so that a return fb will be made for them.

Simplysally · 09/03/2009 13:27

I've been chased for two fbs recently - but both items were never delivered!! I've received a refund on one but hte other seller is playing hardline and refuses to refund until I can prove non-delivery . How can you prove an abstract?

I'm not sure how I could leave appropriate feedback in either case so I've left it.

sixlostmonkeys · 09/03/2009 13:30

have you opened a dispute? If teh seller can't prove delivery then you will get a refund

Simplysally · 09/03/2009 13:33

Yes it's in dispute with paypal. It's an overseas seller so I've got a customs number which is fairly meaningless to me. I think she may need to claim from the Royal Mail.

I don't have much longer before i have to either escalate it or write it off to experience. Shame - it's a lovely item!!

sixlostmonkeys · 09/03/2009 13:34

escalate now - doesn't sound like the seller is going to do the right thing

Malkuth · 09/03/2009 13:35

If feedback is left at the end of a transaction though who leaves it first? I got stung when an item was not at all as described and I tried to sort it out with the seller. They didn't respond to numerous emails so I left negative feedback only to get left it in return which was completely unjustified. Hence the fact that I now wait until the seller has left theirs. My part of the transaction is complete when I have paid surely?

Have to add that I leave feedback based on my getting the item and it being as described. Would never leave negative or neutral if the item was lost or delayed because of the post.

southeastastra · 09/03/2009 13:36

sellers can't leave negs now anyway, but we always leave feed back as sellers after the buyer.

sixlostmonkeys · 09/03/2009 13:42

if a buyer lets the seller know, either by message or fb, then the transaction is complete and either can leave fb if they want.
Sellers can no longer leave neg or neut for a buyer so you won't get a retaliatory neg anymore.

A buyer's part of the transaction is not complete merely by paying. Anything can happen after payment - a bounced cheque, bounced echeque, paypal chargeback, abuse aimed at the seller, returning wrong item, damaging items and returning, etc etc

Malkuth · 09/03/2009 13:50

Just looked on the ebay help page and although it says that the transaction is complete when the item is received it also, very unhelpfully, says that there is no rule as to who should leave feedback first.

I had forgotten that sellers can no longer leave negative feedback which seems highly unfair. Guess I will start leaving it as soon as I get the item!

sixlostmonkeys · 09/03/2009 13:59

ebay won't state who should leave fb first, although in the past the staff have said it should be the buyer.
It was partly this 'buyer believing they were being held to ransom' by sellers who didn't leave it first that caused the ridiculous and most damaging change to the fb rules. Too many buyers, believed, as you did, that their part was done once they had paid, and although ebay now inform them that the transaction is complete once the buyer has received the item, it's all too late and the changes have been made.

pebbles79 · 09/03/2009 16:17

I sometimes contact people when they haven't left feedback. You get certain discount codes when you get so many feedback so it's definitely important. I got a 20% code when I got to 500 feedback and it came in handy.

nikkid21 · 10/03/2009 12:21

Some of the bigger sellers have feedback automation. This means that ebay automatically leaves pos feedback from a selection of pre set phrases for a buyer once they have left pos feedback for the seller.

I use this as I sell over 400 items a month and it saves me quite a bit of time.

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