Does anyone refund postage if it's cheaper than they expected?

[meemar]

I sold an item today with £2.99 p+p 2nd class. When I went to the post office I found it actually only cost £1.94 to post it 1st class.

I never intend to make profit on postage, and I packed it in recycled stuff so that didn't cost me anything.

I feel like the right thing to do is refund the buyer £1. Is this normal to do, or am I being a bit soft and looking a gift horse in the mouth?

i always refund excess postage

It's always nice when sellers do, though many do not
Make sure you have covered your fees though, before you make a refund.

never. it pays for the ebay/paypal fees.

I did and got a lovely email back from the very happy buyer. It was only £1.40 but I had grossly overestimated the postage charge. You're not obliged to though.

I get what you are saying about covering ebay/paypal fees, but I always factor those into the total sale price i.e, I never have a starting price which is lower than I am prepared to receive, and this always includes my fees.

I will refund her, it feels right and as it was buy-it-now I've got what I wanted for it anyway.

Thanks for the responses

You sound like a perfect seller meemar!

thanks

I do believe in karma

freako

oh, southeastastra - if there a few more freakos in the world it would be a much nicer place

or maybe its just a hangover from my childhood catholic guilt

I used to do this, and think like this, then after a while thought, no other bugger does this...and have never looked back TBH. Thats karma seems to be stuck somewhere along the way lol

you can get negs removed now do you know cc?

I refunded £2 p&p on Monday after the buyer won two of my auctions and she hasn't acknowledged the refund or left feedback. If it's under £1 I don't usually refund but if it's any more I do.

if its above £3 I do, if not i dont really worry. P&P covers petrol or time to get to PO too. My local one is often shut so have to take the town, which is a good trip to get to.

Yes sea, I got a neg from a newbie and when he was NARUed it vanished with him...most pleasing

oooh timely thread!
I just posted some stuff which I had worked out would cost £15 to send.
my scales must be off, because it was actually only £7

feel really bad now, so was planning to refund the excess, although part of me reeeeeeeeeally could do with the extra few quid.

will do it

TIY - I think you should give some of that back really!! I would keep £2 for fees, packing ect and refund the difference, which would be £6. I would be seriously miffed I had paid £15 and the parcel arrived with £7 on it, and would probably (if after contacting you the problem wasn't resolved) leave bad feedback.

Meemar, I think £1 is a reasonable charge on top of actual postage, and I wouldn't feel obliged to return it.

i give back if there's more than £1 excess by time i've paid fees and packaging.

i once had a guy complained i'd charged 30p more than on packet.

when i explained i had to pay for giffy bag and bubble wrap and get to post office with 2 toddlers he stopped demanding it back.

still gave me a neutral

wanker

bizarrely mogs0 I have actually looked at your auctions tonight, completely coincidentally.

Oooh, really? Are you bidding?!!! - I'm quite unoriginal with my Usernames! I thought everything was finishing at 8pm but have just realised that it's staggered until 10pm.