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Seller not leaving me feedback - any advice please?

18 replies

StickLadyLove · 02/12/2008 22:26

Apologies if this is a bit rambly.
I bought an item recently. I'd emailed the seller twice, once to ask if she'd accept a lower buy-it-now. There was no reply and I wanted the item so I bought it. I then emailed, very politely, to ask when it might be sent. No reply. (I've been bitten before by a seller who never returned emails and the item took nearly a month to arrive and it went into a dispute until the item suddenly appeared.) Anyway, this current item arrived very quickly despite my worries. I left positive feedback but commented on 'poor comms' as after all she'd ignored two emails.
She emailed me the next day asking why I'd put 'poor comms' as 'there was no need for communication'. I explained that I always reply to buyers' emails but, on this occasion, perhaps I'd been hasty in my feedback comment. So, I added an extra bit to the feedback (you can do this once) saying that I'd been hasty and that I'd recommend the seller. BUT now she hasn't left me feedback, which has made me cross. She has left feedback for lots of buyers since me so it's not like she's not been accessing eBay.
Now, I suspect this is overkill but I've just emailed her again asking, politely, if she can leave me feedback.
Shall I just forget about it?! I do think feedback is important...

Thanks if you've read all of this!

OP posts:
brimfull · 02/12/2008 22:32

I'd leave it.

I don't chase up feedback at all and am terrible for forgetting to leave it.

She is probably trying to get back at you..but who cares really,you weren't selling.

seeker · 02/12/2008 22:33

I thought sellers weren't allowed to leave buyers feedback any more.

lisad123 · 02/12/2008 22:36

well she might not have replied to the first email as she would have seen you brought it. She might not have replied to second one as already in the post. Its not great but nothing to get a tiss over. I wouldnt worry about feedback, im terrible for not leaving fb tbh

weebump · 02/12/2008 22:47

She probably won't bother leaving feedback, especially if you're still asking her to.
Also, she might not check her emails all the time, and could have missed your earlier ones.

I usually leave feedback, but if a buyer does anything that even slightly annoys - and that would include mentioning 'bad comms' in feedback, I wouldn't leave any feedback. It's better than leaving negative feedback, surely? And as ggirl says, who cares? Don't worry about it. It's nothing personal.

StickLadyLove · 02/12/2008 22:53

Thank you for the replies. I'm terrible for dwelling on things...and you're right, this is very insignificant. I just don't like leaving a transaction with a slightly bad feeling, I guess, and over a hundred transactions since I joined eBay have been absolutely fine! (Even the one I mentioned that went into dispute ended up with pos feedback etc.)
Seeker, sellers aren't allowed to leave negative feedback for buyers anymore. They can still leave positive. I'm not sure about neutral.

Thanks all again, I shall forget and certainly won't email her again!!

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seeker · 02/12/2008 22:53

And if people ask me for feedback, I have been known to say "Here is the feedback you asked for"

It is voluntary, you know!

CateMom · 02/12/2008 22:54

Yeah, this is either her trying to get back at you in which case ignore her, or her being diplomatic e.g., if you can't say anything good say nothing. Which is of course better than your getting (erroneous) bad feedback stemming as it does from her poor communication.
It would irritate me... in fact has done in the past, but there's not a lot you can do as feedback is voluntary.

StickLadyLove · 02/12/2008 23:13

Yes, it's voluntary, but I left her very good positive feedback and even made myself look a bit dumb by adding to it that I was 'too hasty in my comment re comms, and would def recommend this seller'. I shouldn't have bothered except after she queried it I thought I'd make her happy by ammending it...silly me. She's now come out with good feedback and I have none...I find this annoying as eBay works on the feedback system really. I always leave buyers feedback, it seems just fair as it's a two-way transaction.

But - thanks for all the replies, and I'm definitely NOT pursuing this seller again!!

OP posts:
JerricaBenton · 03/12/2008 10:24

A lot of sellers are on a feedback boycott because of the whole no-negatibe-from-sellers thing. Also, she sounds annoyed at you, you probably would have been neggd or a nuetral, if she could leave it!

BTW, a lot of sellers get quite irratated by people asking for feedback! I see it all the time on the Ebay dicussion boards. I would never ask for feedback

JerricaBenton · 03/12/2008 10:25

sticklady - she has proably blocked you anyway. a lot of sellers block those who annoy them or ask for feedback!

StickLadyLove · 03/12/2008 10:41

Crikey. I had no idea about this seller-rage thing going on!! I am happy to be blocked in that case!
PS her email to me querying why I'd put 'poor comms' was polite and even signed with a 'x' though...strange.

My lesson - don't ask a seller to leave feedback!
However - I shall continue to leave feedback to my buyers as I just think it's right

Thanks again for all the advice - I am relatively new to Mumsnet but love it!

OP posts:
JerricaBenton · 03/12/2008 11:13

I had no idea about the whole seller-rage either, but reading ebays forum is enlightening!

MrsMagooo · 03/12/2008 13:54

Seker sellers can leave feedback for buyers but only positive.

savoycabbage · 03/12/2008 13:57

I wouldn't have left you feedback if I was in her shoes as I wouldn't want to leave you negative - not that she can anymore - but you were a bit annoying so she doesn't want to leave you a positive.

Leda · 03/12/2008 14:04

Your emails would have annoyed me so I would not have left feedback for you either.

wotulookinat · 03/12/2008 14:09

She obviously wasn't interested in lowering her buy-it-now price - if she was she would have put a 'best offer' on the item. I think that it was cheeky of you to have asked - especially twice!
I also think it was unnecessary to ask when it would be sent - I never ask unless the item takes more than a week to arrive. She posted quickly, so you cannot complain there.
So maybe you could say she had poor comms for not replying to you, but she could argue that you were a bit of a pain to her.

StickLadyLove · 03/12/2008 21:16

wotulookinat - I didn't ask twice re the price, just once.

I only asked when it would be sent as I'd just had my bad experience with another seller. Anyway, it's hardly a terrible crime to ask this - in my email I said that I was going away (which I was) and I just wondered if I might receive it before then. If she found that intensely annoying... Of course I had no cause to complain about the speed of delivery, and I didn't...I commented on fast delivery in the + feedback I left her.

Anyway - this is really done and dusted now!! Thanks all.

OP posts:
StickLadyLove · 10/12/2008 19:21

Hello again - update!

The seller, out of the blue, left me positive feedback...I didn't even notice at first as I'd forgotten about it.

So a happy ending both sides!

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