Last week I sold 4 little finger puppets (for 99p + 75p P&P), went to send them on Friday and discovered that the parrot one had vanished. I decided not to panic - I had 5 day dispatch on the listing - and look for it properly on Saturday. Well it still didn't turn up so I emailed the winning bidder explaining the situation and offering to either refund all of her money and we could cancel the transaction, or I could send the 3 I still have (safely tucked in the envelope now in case she still wants them) and give her a partial refund.
That was Saturday afternoon - and I've heaerd nothing back from her. But since then I've found another of the finger puppets (there used to be 10 of them!) a Reindeer. Obviously there is a chance that she bought them because she wanted the parrot, however i was thinking perhaps I could offer her the reindeer one as a replacement for the lost one
I'm completely flummoxed as to where the parrot one has gone - it was put in a bag, inside a box after I'd photographed them and put well out of the DS's reach - it will no doubt turn up when I move..........but that's by the by - I don't know what to do about this non-replying buyer.........