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What feedback would you leave for this ?

13 replies

Lilyloo · 25/10/2008 10:48

I won item on Wednesday (meant for a birthday present the following Friday) had first class postage.
Contacted by seller saying she was waiting for packaging from ebay (an enevelope) and couldn't send until Monday or would refund.
I agreed as first class expected by Wed at latest.
Still no sign Wed emailed seller.
Recieved reply from sister saying she couldn't post items at the minute so she was posting them and they all went on Mon or Wed if not arrived by Sat she would refund.
Item arrives today posted out 'YESTERDAY'.
So basically it has been 9 days from winning to postage and i had to buy another present for yesterday party.
I know as a seller how important feedback is but do you think i should neutral this or not ?

OP posts:
lljkk · 25/10/2008 11:00

Did you ask before bidding if she could post it out very quickly, to guarantee delivery by the Friday you needed?

If not, I don't think you can complain much (do a neg). The Ebay terms for completeing transactions are something like 30 days, regardless of which posting method they use.

You could still give a neutral, but explain a bit why, although some people would say that was unfair given you hadn't made clear (to seller) your requirements before bidding. Else give positive over all, but low rating on the speed of posting (item was otherwise fine).

Beelliesebub · 25/10/2008 11:03

I must admit sellers like this on ebay really get my goat.
My feeling is that you contacted her and she knew that you needed it by the following Friday, in fact she said she couldn't send until Monday but that would still have been enough time as she proved by sending it yesterday.
I would give her a negative to be honest and say....
Won item on 16/11, received 25/11, posted 24/11. Seller knew it was a gift.... or something along those lines.

Beelliesebub · 25/10/2008 11:05

Ooooops 16/10 etc......... thinking about my SIL birthday in November. Soz

Lilyloo · 25/10/2008 11:10

I didn't ask if she could post very qucikly but presumed winning an item 10 days before needed with first class post would be fine. Didn't get the email from her until the Friday saying it couldn't go until the Monday.
Do sellers get 30 days to post items then ?

OP posts:
IdrisTheDragon · 25/10/2008 11:13

I thought it was about a week that sellers would be assumed to have but not sure.

If I ever need something within a certain timescale I do let the seller know in advance as there may be something happening which would prevent them posting quickly (I have items ending tomorrow and will then be away next week, so have put on my listings that I won't be able to post until the next weekend).

I probably wouldn't leave negative in your situation (but would still be annoyed).

lljkk · 25/10/2008 13:21

If I ever needed something by a certain date I would always confirm that was possible before bidding.

sixlostmonkeys · 25/10/2008 15:45

sellers have 7 days after received payment to post. She took longer so a neg or neut isn't really out of order, especially as she told you a date and yet still didn't bother.
Listing items without having the packaging to hand is bad form tbh. As a seller she takes too long to post, communicates poorly and is disorganised regarding packaging/posting therefor marking her down on feedback should be done so that she compares accurately below 'good' sellers.

lljkk · 26/10/2008 09:33

where does it say 7 days in ebay codes, lostmonkeys? Can u give link?

sixlostmonkeys · 26/10/2008 17:00

www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/cps/securitycenter/sell/SellerPPOverview-outside

Really, if you think about it, if it was accepted that 30 days was ok I could list sooooooooooooo many items I don't even have, cash the money and be long gone before any buyer even thought of opening a dispute.

lljkk · 27/10/2008 18:49

Ah, but that page has to do with seller protection using PayPal, it doesn't directly have to do with feedback (what OP was about).

I'm not even sure if OP paid using Paypal.

When I used to read Ebay forums the accepted limit seemed to be 30 days for transactions to be completed.

sixlostmonkeys · 27/10/2008 18:56

put it this way

a buyer can open a "item not received" dispute after 10 days - so again, this would indicate that a seller has 7 days to post and the other 3 days are to allow for delivery/Sundays etc.

Honestly, 30 days? I'm not having a go but can you see how unacceptable this would be in so so many ways?

Beelliesebub · 28/10/2008 09:37

I agree slm..... I would have forgotten I'd bought it.... lol
To be honest I get twitchy after 7 days, irritated after 10 and totally arsey at 14. Mind you to be fair, if I want something specifically for a gift I do make sure they know I want it for a gift before I buy it but even so, I've bought and sold on ebay for years (1150 feedback ), and the norm is about 3 - 5 days.

lljkk · 30/10/2008 09:11

I guess I would never buy anything on Ebay if I was actually in a hurry to get it! That's like asking for trouble (IMO).

I picked up the 30 day idea from the Ebay forums, I must emphasise. I would think of the 10 day thing as a bare minimum, not an automatic green light to get stroppy.

Recent Discussion about this topic on Ebay forum, basically saying more along lines of what you gals think, that expectations have changed such that most Ebay buyers now expect post within 7 days. OR lots of communication about why not.

I bought an item recently from a lady who kept profusely apologising about posting it out late (death in her family). Only now I realise why she thought it was such a big deal that I was so 'patient' with her.

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