Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Is it wrong to reqest more money for miscalculated postage costs toEurope?.

11 replies

Goober · 16/06/2008 10:26

I advertised 2 items last week. Both were listed with "UK and Paypal only" in the write-up. The same bidder won both items. He is in Denmark!
I decided to send him a message reminding him that I don't normally ship abroad due to high costs, poor service and lack of tracking facilities, but said since he'd already won the items I'd go through with it. He paid me £25 to post it as it is a large box.
I packed it well and took it to the Post Office this morning. They weighed it and said it needed to be sent as a "parcel" as it weighed over 2kg and it cost me £30.
I just came home and sent the buyer another message asking for a further £6.00 and explained why I needed it.
I hope he will pay it, but I feel guilty to have to ask for it.
Tell me; is it ok to do this?

OP posts:
Brangelina · 16/06/2008 10:29

You should have told him you'd just verify the postage cost before sending him the paypal invoice (perfectly reasonable seeing as it was supposed to be UK only). I don't hink it's unreasonable to ask for more money if that's the reason, though. It's not as if it's a huge amount.

Brangelina · 16/06/2008 10:30

Oh, and you can send things as International Signed for, the tracking is quite good on that. It costs something like £3.50 more I think.

Goober · 16/06/2008 10:34

Thanks, Brangelina. The service I used does include a track service as it's a higher spec delivery, but in the past I haven't used it.

OP posts:
KnickersOnMaHead · 16/06/2008 11:53

Message withdrawn

Goober · 16/06/2008 11:54

We will see.
Haven't heard anything from him yet.

OP posts:
sixlostmonkeys · 16/06/2008 14:07

Yup - he doesn't have to pay it.

might be best for future listing to change your preferences to to block bids from countries you don't post to

dingdong05 · 16/06/2008 14:35

I would have said "thank for your purchase! As you know the p&p was for within the uk, I've worked out it'll cost £xx more to ship to you so I've send an ammended invoice" remember to add in any extra paypal fees on top of the actual cost the RM takes, you shouldn't loose money in the postage.
Of course now sellers can't leave neg feedback, and you've already posted off the items so there's not much you can do if they refuse to pay the extra.
Fingers crossed you've got an honest one!

laura032004 · 16/06/2008 18:34

Have you checked if splitting the parcel into two sep. boxes would make it cheaper overall? I often do this. V.annoying, but I like to get one over on Royal Mail whenever possible!

Goober · 16/06/2008 19:12

I've already sent it. Although I didn't let on to the buyer. I let them think that I haven't yet.

OP posts:
Goober · 17/06/2008 12:05

Lovely chap. Sent an email saying that he was responsible for the mishap, which I later told him he wasn't, and has happily payed the extra.
So alls well that ends well.

OP posts:
dingdong05 · 18/06/2008 13:36

Glad to hear it. Gives me faith

New posts on this thread. Refresh page