Buyer wants to return an item

[wondabar]

I have sold a brand new dress on EBay but the buyer has asked to do it as she says it is too big on her. I have No Returns on my listing but have decided that it is in everyone's interest if I let her return it and then I can resell it.
A few questions:

1. who is responsible for paying the return postage fee?
2. Clearly I'll need to pay the full amount that the buyer paid for the item. EBay have taken the seller's fee off this as I had sold it. Will I recuperate the fee?
3. Can the buyer claim the original postage costs back from me? How I wish people would read measurements before purchasing...

How do you know that the dress hasn’t been worn? I would point the buyer in the direction of your terms and conditions and refuse the refund.

'No returns' actually in the listing settings or just written by you in the text? I often see a 'no returns' in the text but buyer/seller pays for returns on the actual setting listing.

Buyer is responsible unless seller sets it otherwise.

If I do accept the item will eBay reimburse me the seller fee?

I thought Ebay had done away with sellers fees for private sellers?

Lots of variables on this one OP, it can depend on what account you have etc so I'm presuming this is a personal account, if so then the advice for returns is here https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

I would have thought if its just that it doesn't fit, the buyer has to suck it up and there is no returns. That really is the drawback of ebay - but something the buyer should be aware of.

Different if there's a fault with the item.

To answer your question about returns -unless things have changed recently the seller has to pay postage.

I know the money put in my account was a good few pounds less than what I received so think there must have been a seller fee taken off.
The only reason I accepted the return was that I didn't want negative feedback. Very annoying ad there were lots of other bidders but I felt if I didn't accept the return it would bring my score down.

I've just had this yesterday and it's infuriating. I refused the refund though and although the buyer clearly agreed that there was nothing wrong with the item, eBay found in their favour and forced the return at my expense.

I lost my temper over the phone with eBay and they overrode the outcome so that eBay paid for the refund and I wasn't at fault. If the buyer returns the item I get to keep it plus the money. But the main reason buyers do this is because eBay give them their money back and they don't send the item so they end up with both the item and the refund.

EBay have told me before that when you get the item back, you will have the option to counter claim that there isn't anything wrong with the item, therefore no return is due. I haven't been down this route myself though.

Make sure you use the report option and report the buyer for misusing returns. This is only going to get worse with the new changes eBay are making to try to become vinted version 2.

If buyer leaves negative feedback for fit, contact Customer Services and they'll remove it. Try not to worry about keeping 100% positive feedback and don't jump through hoops for people; the odd daft negative comment from an unreasonable buyer won't put anyone off.

I have just been through this. I too had no returns specified on my account, but naively, I was unaware that eBay has an automatic 30 days returns guarantee, which supersedes my no returns.

A buyer asked to return an item (sold for £8), and I agreed. I had to pay for the postage as I had not specified that the buyer should.

I have now amended my returns policy to allow for returns (30days), but specified that the buyer pays the returns postage. Another eBayer recommended I do that as they found it deters flimsy returns requests.

I barely made any money as I sold the item for £8 and the postage cost me £3.40 plus the original packaging costs. I know this is minor, but I don't want my family address out in the wider public, but eBays policy means that they will have it if you do a return. I did consider a PO Box but they are really expensive now at £450 per year or £42 per month. If I was running a business I would buy a PO Box.

Suggests the buyer sells it on eBay. Honestly, not your problem.