No more cash on collection

Laughingravy · 2024-10-02T08:43:36+00:00

Ebay have put a stop to CoC, except for cars & motorbikes. I'm not overly bothered, most of what I sell can be posted, though it is nice to avoid the fees. But DP got a surprise last week. He'd made an offer on a motorbike part that was collection only and it was accepted. He then noticed on Ebay it said item paid for. He checked his Paypal account and sure enough several hundred pounds had gone out. What concerned him was he wasn't asked to sign into Paypal to approve the payment. Usually when buying on Ebay anything you buy over a few quid using Paypal requires signing in. So spending £15 requires signing in but Ebay can access several hundred without a by your leave. Not to mention we might have had the cash but not enough in Paypal/Bank to cover it. A bit more of Ebay perpetually moving the goalposts to deal with.

AutumnalCosiness · 08/10/2024 16:22

That's ridiculous! He would surely want to see the item first?!

Original poster

Laughingravy · 12/10/2024 17:27

@AutumnalCosiness You'd think in most cases that would be the case and what a world of pain if you travelled to collect and it was no good? In DP's case it was okay but he'd driven 180 miles to collect it (boys and their toys).

I'm more concerned Ebay can just take money out of a Paypal account without needing the account holders agreement.

OP posts:

ballybooboo · 15/10/2024 23:12

He'd made an offer on a motorbike part that was collection only and it was accepted

I think when you make an offer there is small print to say you will be charged if the offer is accepted. This is different to when you 'win' an auction. Then you have to checkout and pay for the item, I'm not sure why they don't make that automatic too, but maybe there's a good reason.

Surprise50 · 15/10/2024 23:15

ballybooboo · 15/10/2024 23:12

He'd made an offer on a motorbike part that was collection only and it was accepted

I think when you make an offer there is small print to say you will be charged if the offer is accepted. This is different to when you 'win' an auction. Then you have to checkout and pay for the item, I'm not sure why they don't make that automatic too, but maybe there's a good reason.

Exactly this. Your husband entered into a contract if his offer was accepted. It clearly states money will be paid immediately on offer acceptance - your husband obviously didn’t read 🤷🏻‍♀️

GirlOverboard123 · 15/10/2024 23:40

ballybooboo · 15/10/2024 23:12

He'd made an offer on a motorbike part that was collection only and it was accepted

I think when you make an offer there is small print to say you will be charged if the offer is accepted. This is different to when you 'win' an auction. Then you have to checkout and pay for the item, I'm not sure why they don't make that automatic too, but maybe there's a good reason.

It’s not even small print either, it’s right there at the top after you choose an amount to offer: ‘If the seller accepts, we’ll use your selected payment method to process your order’. Then underneath that it says ‘pay with’ and shows your credit card (or other payment) details. Then you confirm your offer, or not. All very clear, so I think your DH just wasn’t paying attention OP.

I think It’s good that the payment is processed automatically. You don’t get annoying people making an offer then flaking out or taking forever to pay.

GirlOverboard123 · 15/10/2024 23:50

But yeah, regarding eBay stopping cash on collection, and what would happen if you went to collect an item and it wasn’t as described - I’m not sure. Presumably they must have measures in place to protect buyers in these circumstances though.

ballybooboo · 16/10/2024 00:17

GirlOverboard123 · 15/10/2024 23:50

But yeah, regarding eBay stopping cash on collection, and what would happen if you went to collect an item and it wasn’t as described - I’m not sure. Presumably they must have measures in place to protect buyers in these circumstances though.

You don't take the item and you don't share the collection code. I think even if you collect the item and share the code (allowing the seller to mark the item as collected) then found the item to be fake/faulty/whatever I think you can still ask for a refund via ebay or paypal. But I assume you also have to get the item back to the seller.

Bjorkdidit · 16/10/2024 00:50

Ive been the seller in this situation. I sold a bike for a few hundred pounds and was expecting the buyer to either bring cash or do a bank transfer when he'd seen the bike but he paid like this.

I was about to refund and tell him its cash or bank transfer only because that's the obvious way to scam sellers but saw it wasn't an option before collection.

But on looking into it, it seemed good for the seller as you can't get scammed but I don't know what protection there is for the buyer if the item later turns out faulty.

I suppose it's up to them to check its not fake or broken before releasing the code. And they probably have no comeback afterwards?

Original poster

Laughingravy · 16/10/2024 13:53

Stopping CoC for anything other than vehicles only came in in the week he made the offer. So no he didn't read the new small print (does anyone read the small print?) but that still doesn't explain why Ebay are allowed to take hundreds of pounds from Paypal without confirmation from the buyer but will require it for an item that's just a few pounds - it was an auction that also invited offers.

Stopping CoC might make some transactions safer but there are so many more items that you'd be better off giving a once over before paying for them. Seems Ebay maybe don't want that business.

OP posts:

Surprise50 · 16/10/2024 20:52

Laughingravy · 16/10/2024 13:53

Stopping CoC for anything other than vehicles only came in in the week he made the offer. So no he didn't read the new small print (does anyone read the small print?) but that still doesn't explain why Ebay are allowed to take hundreds of pounds from Paypal without confirmation from the buyer but will require it for an item that's just a few pounds - it was an auction that also invited offers.

Stopping CoC might make some transactions safer but there are so many more items that you'd be better off giving a once over before paying for them. Seems Ebay maybe don't want that business.

It’s not small print. It’s there clear as day to say if your offer is accepted, the money will be paid immediately from your primary method of payment. You click to accept that 🤷🏻‍♀️ your dh didn’t read the screen 🤷🏻‍♀️

Original poster

Laughingravy · 18/10/2024 18:44

Yep okay he missed it - he very rarely make offers. But you aren't at all concerned he didn't have to enter his Paypal password to confirm? It is after all not so different to a BIN, inc the one I just made for a whole £12.50 which I did have to sign in to Paypal approve?
If you're not fair enough but a £700 transaction seems more important one to check that a £12.50 one to us.

OP posts:

NigelHarmansNewWife · 18/10/2024 18:46

GirlOverboard123 · 15/10/2024 23:50

But yeah, regarding eBay stopping cash on collection, and what would happen if you went to collect an item and it wasn’t as described - I’m not sure. Presumably they must have measures in place to protect buyers in these circumstances though.

You get a collection code and if you don't complete the transaction you don't give the seller the code and they don't get your money.

Surprise50 · 19/10/2024 15:04

Laughingravy · 18/10/2024 18:44

Yep okay he missed it - he very rarely make offers. But you aren't at all concerned he didn't have to enter his Paypal password to confirm? It is after all not so different to a BIN, inc the one I just made for a whole £12.50 which I did have to sign in to Paypal approve?
If you're not fair enough but a £700 transaction seems more important one to check that a £12.50 one to us.

Nope not concerned at all. Because it VERY CLEARLY states, if your offer is accepted, money will be taken immediately from your primary payment method. You then click to agree to this. It doesn’t happen without your knowledge. If you don’t want that to happen you wouldn’t click to then make the offer. You are given advance notice. It really is that simple.