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Would you ask your buyer to pay the extra postage if you got it wrong?

12 replies

Flight · 17/03/2008 20:38

I usually just suck it up and put it down to experience.

I've had this message tonight, about something that cost a fiver and five to post:

Dear.......,

Hello, I have posted this. Sadly, it cost £8.24 to post - a weighing mistake on my part when listing. Any contribution to the £3.24 shortfall appreciated.
Thanks

I am a bit {shock] that someone would even bother if it is only £3 difference. I factored the postage into my bid, tbh the item didn't look great and I thought the shipping would cost more than a fiver but some people do use cheap couriers so who knows.

I feel guilt tripped into contributing now, when I cannot really afford to. If that makes sense.

How can I reply?

OP posts:
TheBlonde · 17/03/2008 20:39

Ignore them until you have got the item
Then you can check the postage and condition

Remember you might not have bid if you knew it was costing the extra

Desiderata · 17/03/2008 20:42

No, don't pay it. As you say, they should just suck it up as it was their mistake.

Email them back and politely tell them that you wouldn't have bid if you'd known the full postage cost. You can mutually agree to abandon the transaction, with no hard feelings.

FAQ · 17/03/2008 20:42

no I wouldn't - I've severely underestimated a couple of times before (on one occasion I made a grand total of 57p because of my mistake) but I've never even contemplated passing it onto the buyer!

Flight · 17/03/2008 20:42

Thanks, no I wouldn't have bid. 4.99 was the most I'd have paid for the item with £5 postage, but it was the starting bid anyway.

It looks very dirty in the picture (it's an old swing seat) and I'm not sure if it'll be in Ok condition anyway.

I'll do what you suggest

OP posts:
Flight · 17/03/2008 20:43

Well desi, they already sent it - I wish they'd asked me first but they're asking nicely having done it already, which makes me feel really bad!!

OP posts:
Flight · 17/03/2008 20:44

One time I lost around £10 sending something big to France, and I did ask her if she could contribute half maybe, but she said no! That was in the early days. I never asked anyone again. I wouldn't ask for £3 anyway.

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MsPontipine · 17/03/2008 21:02

I had a heavy book set experience - my scales went round once and I didn't notice!! Ouchh expensive mistake - I did mention it to the buyer (in passing as it were) hoping he may take pity on me. He didn't!! I wouldn't dream of asking for it.

Piffle · 17/03/2008 21:09

I screwed up something heavy to oz. Quoted surface mail
price as airmail. She needed it quickly. Cost £15.98. I took £7 from her and put it down to experience

meglet · 18/03/2008 19:49

No, if I screwed up I'd accept it and make sure I weighed accurately next time.

BroccoliSpears · 18/03/2008 19:58

I'm sure the seller always refunds her buyers a few pence each time she accidentally overestimates postage! I know I always do [angelic] [lying].

sleepycat · 18/03/2008 20:04

This reply has been deleted

Message withdrawn at poster's request.

Flight · 23/03/2008 13:03

Well, I didn't take any notice, the item arrived, it is as I thought, old and a bit manky but fine and useable.
I left him positive feedback straight away, but he has not reciprocated. I think that just proves he is an arse really

Probably give me a negative actually!

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