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Postage discount, do you give one after auction ended if not requested before?

13 replies

Pannacotta · 16/03/2008 19:39

I do often agree to this but not sure what to do in this case.
Sold 3 items of maternity clothing tonight to the same buyer who didn't ask for a discount before bidding.
The total postage cost before bidding would be £7.50 - the prices quoted were all for second class.
But the combined weight of the parcel will only go first class and will cost me either £4.25 or £5 (my scales are not 100% accurate).
The items went for very low prices - combined price new was £90 and the buyer got all 3 for about £6 so would rather not give too much of a discount.
WWYD?
Many thanks...

OP posts:
justjules · 16/03/2008 19:44

This reply has been deleted

Message withdrawn at poster's request.

Pannacotta · 16/03/2008 19:55

She did ask and am happy to give but not sure on amount, need to cover the fees!!

OP posts:
Pannacotta · 16/03/2008 19:55

She did ask and am happy to give but not sure on amount, need to cover the fees!!

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Pannacotta · 16/03/2008 19:57

Whoops,
also she will get the benefit of first class post through combining the items when the listing stated second class (and the cost was for second class too) if that makes sense...

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justjules · 16/03/2008 20:18

This reply has been deleted

Message withdrawn at poster's request.

Pannacotta · 16/03/2008 20:21

Thats whay I was thinking. Thanks jjules

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MsPontipine · 16/03/2008 20:21

P+P charges are for that really - not for Ebay fees or making up the shortfall should you be disappointed with the final bidding value. Not offering a discounton the total P+P on posting multiple items is the same as charging an outlandish P+P charge for posting 1 item.

No you are not obliged to discount your charge by any means, whether the buyer asks you to or not unless stated in the listing or agreed pre-bidding, but if you are keen to provide a good customer service and keep your buyers happy (not necessarily just to get good feedback) then IMO you certainly should. I offer a certain discount for multiple posting of items but if a buyer ended up buying quite a few bits I would discount it further or refund some of the amount if they had already paid. Not necessarily because they'd asked me to but because I think it is pretty off to take the p**s.

TheBlonde · 16/03/2008 20:28

Don't forget the cost of your packaging too

Pannacotta · 16/03/2008 20:29

You are allowed to charge a small handling fee within p&p and I am taking into account packing as well as post, since I carefully fold and wrap every item in tissue paper.
I don't think £2.30/£2.50 for heavy clothing items is at all excessive, if I had charged more in the first place I would be happier to offer more of a discount.
There's also the issue that I quoted/priced for second class and am having to send the parcel first class due to the combined weight.

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TheBlonde · 16/03/2008 20:30

I wouldn't discount personally

Pannacotta · 16/03/2008 20:32

Am not sure now I have thought about it.
Perhaps will offer some reduction but allow anough to cover my packing costs etc.

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sixlostmonkeys · 17/03/2008 08:09

without going into lots more detail - as a general rule when combining i work out what the actual postage will be (whether 1st or 2nd - this has happened to me before) and then add 50p on top to cover my packaging. Whatever the difference is the amount I deduct from their invoice.

Sometimes the combining means i take a loss - i still offer at least 50p per extra item tho - and stand the loss myself

Pannacotta · 17/03/2008 22:13

Thanks SLM

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