Buyer trying to force a return - what will she try next - PayPal?

[TheoTheopolis23]

I have made the mistake of informing a buyer who left neutral feedback - thus breaking my long record of only positive feedback - that eBay had removed the feedback (as it was unreasonable), that I had blocked her as a buyer, and added that I hoped she didn't treat other sellers the same.

(Her feedback related to the delivery time. I checked and saw that I had sent the item on day 2 of my 3 day dispatch period, and that the carrier (Yodel) - when I looked at their tracking website - listed 3 attempts to deliver (with cards left) until the 3rd was successful).

I highlighted this in my message. In retrospect I wish I had not bothered messaging her and just been glad eBay removed the feedback and write her off as a bit of a dick.

Since receiving the message she had tried to force a return of the item - which she appears to have had for 6 days. On the basis that it is t "to small".
There was not a word about it being too small before now and the only feedback left was re delivery time.
The item is also a one size, loose, open poncho/cape (new with tags) and was listed as such.

eBay advised I could decline the return (since I have a no except if not as described policy) but that she could try to leave negative feedback. They said they didn't know if they could remove feedback twice. I asked why not, if it's clear it's malicious and dudbtgeealkt get a definite answer.

I have a feeling Ive not heard the last of her. She sent me an email I haven't fully read declaring what I said about the attempted deliveries to be untrue etc etc. I've double checked her dispatch label reference against at my receipt for posting and tracked it on the Yodel site. I even looked up the local depot mentioned in their tracking "report" and it's in her city

Is PayPal the only other thing she can go for now? Can she try to do a cashback/demand a refund?

She may not have tried the item on at the time she left her neutral review? Also why should customers go out of their way to ask dimensions of a "one size fits all" - a normal person would think ah should be ok for me then, she would have got it and tried it on and it on, realised it didn't fit her well and returned it.

This is all very dramatic.

If I were the buyer, I would go straight to PayPal. Because it was sold through eBay it would have gone through as goods and services which gives the buyer the same rights as buying from a business.

I can't answer your question OP, but you are right that the buyer is a dickhead.

I don't understand why people expect to be able to make returns when buying something second hand on EBay and why you, as a seller, should be grovelling to anyone. I would also never expect to receive something super fast - you're not Amazon prime FFS.

You're getting a ridiculously hard time on here and I'd put it down to the full moon tbh.

I agree with @MassiveWordSalad.
I don't understand why the OP has had such a hard time too; clearly people who have no idea how eBay works.

I don’t think you can stop a buyer from returning an item once they have initiated a return, but you can challenge the return once it arrives by reporting an issue with the buyer and deducting a percentage, up to 50%, from the item if it is returned damaged, missing parts etc. I am a business seller, so the rules maybe different - we can’t take PayPal payments being one of them.
I would personally just accept the return and just take the lesson about ‘poking the bear’. EBay has a big audience you’re doing well if this is your only encounter in 100’s positive feedback with this one character leaving fairly run of the mill neutral feedback.

I know how eBay works - I've been selling for over a decade.

I know that it's bad form to send unpleasant and unnecessary messages to buyers and if I did that, I'd expect to be reported to eBay. Also good sellers usually put measurements of items in their listings to avoid unnecessary returns.

Looks like the OP isn't returning anyway, given this didn't go as she hoped.